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$
USD
I will audit your customer experience
Samat
About this gig
What I Do
Audit customer experience (CX), analyze customer journeys, and identify pain points, service gaps, and improvement opportunities.
Who This Helps
Businesses looking to improve customer satisfaction, service quality, retention, and customer interactions.
What You Receive
Structured CX audit report with journey insights, key findings, and practical recommendations.
My Experience
10+ years in hospitality operations and 4+ years working independently with clients, specializing in customer experience and KPI analysis.
Get to know Samat
Samat
Customer Experience Consultant
- FromKyrgyzstan
- Member sinceAug 2021
- Avg. response time1 hour
Languages
English, Russian, French
I help small businesses improve their customer experience by identifying where customers get confused, frustrated, or drop off. I analyze onboarding flows, customer communication, and support interactions to uncover friction points and find practical ways to improve service quality and retention. My approach focuses on clear analysis, prioritized recommendations, and realistic improvements your team can implement. I don't just identify problems; I help you understand why they happen and what actions will create the biggest impact.
My Portfolio
FAQ
Who can benefit from a CX audit?
This service is suitable for businesses of different sizes and industries that want to better understand customer pain points and improve customer interactions.
What information do you need to begin the audit?
I need basic details about your business, target customers, customer journey, and any available feedback or performance data.
Can you perform an audit without access to internal customer data?
Yes. I can analyze available information such as your website, customer touchpoints, service process, and public feedback to identify improvement opportunities.
