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English
$
USD
I will audit your website UX and customer experience
Business Owner ECommerce Marketing and Design
I'm a business owner with hands-on experience in e-commerce, digital marketing, branding, graphic design, and business operations. I've built and managed a Shopify store, created product catalogs and ...
About this Gig
Your website may look great to you. But does it make sense to someone visiting for the first time?
As a business owner, I know how easy it is to overlook confusing navigation, unanswered questions, and moments that make shoppers hesitate.
I'll review your website through a fresh customer's eyes and deliver a clear, practical audit: what works, what creates friction, why it matters, and what you can improve.
I review:
- First impressions and clarity of your offer
- Navigation and finding products or services
- Messaging, product/service pages, and trust signals
- Calls to action and the path to purchase, booking, or inquiry
Every package includes a written PDF report:
- Basic: 1 website page, 5 findings and improvement ideas
- Standard: Up to 4 pages, 8 findings, annotated screenshots
- Premium: Up to 8 pages, 10 findings, customer journey analysis and prioritized action plan
I focus on customer experience and potential conversion barriers across industries. This is a qualitative review, not technical SEO, A/B testing, heatmap analysis, or website implementation.
See your website the way a potential customer does.
Purpose:
Lead Generation
•
Sales Conversion
•
Customer Acquisition
Website type:
E-commerce
•
Service-based
•
Landing Pages
Industry /Niche:
Health/Wellness
•
B2B
•
Other
My Portfolio
FAQ
What do you need from me to get started?
Just your website URL and any specific concerns you'd like me to consider. My initial review is conducted from a first-time customer's perspective, so you don't need to explain your entire business beforehand.
Can you audit any type of website?
Yes! My customer experience auditing approach can be applied to e-commerce stores, service-based businesses, landing pages, and other public websites. I focus on how visitors understand, navigate, trust, and interact with your website.
Will you make changes to my website?
No. This is an independent website evaluation. You'll receive a written report explaining what works, what may be creating friction, and practical recommendations for improvement. Website modifications are not included.
Is this a technical SEO or performance audit?
No. My audits focus on customer experience, usability, messaging, navigation, trust, and potential conversion barriers. I do not provide technical SEO testing, website speed diagnostics, or security assessments.
Will you test my checkout or booking process?
I'll review the publicly accessible purchasing, booking, or inquiry journey included in your package. I won't place orders, make payments, submit forms, or complete bookings. I'll clearly identify any steps I couldn't evaluate.
Will your audit guarantee more sales or conversions?
No one can guarantee sales from an audit alone. My goal is to identify potential barriers, explain how they may affect customer decisions, and provide actionable recommendations you can use to improve the experience.
