I will write professional customer support response templates for your ecommerce store

Laura Vallejo B

Colombia

I speak English, Spanish
Hi, I'm Laura! Growing an e-commerce brand is exciting, but back-office chaos? Not so much. With 12+ years in e-commerce & marketplace ops, I help startups & SMBs turn messy workflows into scalable sy...
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About this Gig

Are slow response times or inconsistent support messages costing your e-commerce store sales and happy customers? Let's fix that.

As an E-commerce Operations & CX Leader, I create professional, high-converting customer support response templates (macros) tailored to your brand's voice. Help your team respond faster, eliminate friction, and turn frustrated buyers into loyal fans.

What you will get:

  • Clear, Empathic Responses: Plug-and-play templates for Zendesk, Gorgias, Shopify, or Email.
  • Core E-commerce Scenarios: Shipping delays, lost packages, refunds, returns, wrong items, and product inquiries.
  • Brand Alignment: Written to match your tone (friendly, professional, or playful).
  • De-escalation Protocols: Proven frameworks to handle difficult customers smoothly.

Why work with me?

  • Proven experience scaling marketplace CX and reducing support contact rates by 25%.
  • Practical, ready-to-use deliverables that save your team hours daily.
  • Bilingual Support: Delivered in English, Spanish, or both!

Improve your CSAT scores and empower your team. Select a package or message me to get started!


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write professional customer support response templates for your ecommerce store
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write professional customer support response templates for your ecommerce store

Service type:

Customer Care Strategy Development

+2 more

Industry:

Fashion & apparel

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Retail & wholesale

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Services

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