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Fiverr Pro
English
$
USD
I will be your dedicated customer support and success specialist
About this Gig
Reliable, Professional Customer Support & Success Management
Are you looking for someone who can handle your customer support with care, consistency, and a genuine focus on customer satisfaction? You've found the right person.
I help eCommerce, SaaS, and service-based businesses deliver outstanding customer experiences so you can focus on growing your business while I take care of your customers.
What I Offer:
Full customer support management (email, live chat, tickets)
CRM & helpdesk management: Zendesk, Intercom, Freshdesk, HubSpot
Custom response templates & macros to speed up your team's replies
Support workflow optimization (SLAs, ticket routing, tagging systems)
Detailed daily/weekly performance reports
Order tracking, refunds, and complaint resolution (eCommerce)
Onboarding support & customer retention strategies (SaaS)
Why Work With Me:
Fluent in English (written & spoken)
Fast response times & close attention to detail
Experience across eCommerce, SaaS, and service industries
100% confidentiality I treat your business like my own
Positive, patient, solutions-focused approach to every ticket
Availability:
Flexible scheduling part-time or full-time.
Language:
English
•
Other
Timezone:
24/7
FAQ
What information do you need from me to get started?
I’ll typically need access to the relevant CRM/helpdesk platform, information about your products or services, your FAQs or existing support documentation, communication guidelines, and any specific instructions or KPIs you would like me to follow.
Can you improve my existing customer support workflow?
Yes. I can review your current support process and identify opportunities to improve organisation, response times, ticket handling, escalation procedures, templates, and overall efficiency.
Which CRM and helpdesk platforms can you work with?
I can work with Zendesk, Intercom, Freshdesk, and HubSpot, as well as other customer support and CRM platforms. If you use a different platform, feel free to contact me to discuss your requirements.
How do you report progress?
Explain your reporting format (tickets resolved, CSAT, response times, etc.
Can you follow my company's existing processes and tone of voice?
Yes. I can follow your existing SOPs, policies, brand guidelines, FAQs, and communication style to ensure customers receive consistent and professional responses.
Will my business information and customer data remain confidential?
Absolutely. I take confidentiality and professionalism seriously and will handle your business information and customer data responsibly. I’m also happy to sign an NDA if required.
