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I will your dedicated full time or part time shopify customer support specialist
Shopify Store Manager, eCommerce Customer Support
Hi, I'm Parvej, a Shopify Store Manager and eCommerce Virtual Assistant with 5+ years of experience. I help Shopify businesses with store management, customer support, order processing, returns & refu...
About this Gig
Are you looking for a reliable Shopify Customer Support Specialist to handle your customers and provide professional support?
I'm a Shopify Customer Support Specialist with 3 years of experience in Shopify and eCommerce customer support. I can handle customer emails, live chat, order processing, order tracking, returns, refunds, cancellations, and customer inquiries while following your SOPs and brand voice.
Support Services:
- Shopify Customer Support
- Email & Live Chat Support
- Gorgias & Zendesk Support
- Customer Inquiries & Ticket Management
- Order Processing & Order Management
- Order Tracking & Shipping Updates
- Returns, Refunds & Cancellations
- Exchanges & Customer Complaints
- Customer Follow-ups
Why Hire Me?
- 3 Years of Shopify & eCommerce Experience
- 12-Hour Response Time for customer inquiries
- Experience handling 100+ orders per day
- Weekend Availability
- Flexible US Time Zone Support
- Professional & Friendly Communication
- Full-Time & Part-Time Availability
Need ongoing Shopify customer support for your store? Send me a message before placing your order with your support requirements, working hours, support channels, and preferred tools.
FAQ
What customer support services do you provide?
I provide Shopify customer support, including email support, live chat, order inquiries, tracking, returns, refunds, cancellations, ticket management, and customer communication.
Can you handle returns and refunds?
Yes. I can handle returns, refunds, exchanges, cancellations, and customer complaints according to your store policies and SOPs.
Can you provide live chat support?
Yes. I can manage live chat support, answer customer questions, resolve issues, assist with orders, and maintain fast and professional communication.
Which customer support tools are you familiar with?
I can work with Gorgias, Zendesk, Reamaze, Freshdesk, Help Scout, Shopify Inbox, Gmail, Outlook, LiveChat, Intercom, Crisp, Tidio, and Google Sheets.
Can you work full-time or part-time?
Yes. I offer both full-time and part-time Shopify customer support based on your business needs and required working hours.
Can you work in my time zone?
Yes. I’m flexible with US time zones and different working schedules, including weekend support, to match your business requirements.
Can you work long-term?
Absolutely! I’m available for both short-term and long-term Shopify customer support projects and can adapt to your ongoing business needs.
Will you follow my brand guidelines and SOPs?
Yes. I will follow your SOPs, brand guidelines, store policies, and preferred tone of voice to provide consistent and professional customer service.
What types of Shopify stores do you support?
I support Shopify brands, eCommerce stores, and dropshipping businesses, handling customer inquiries, orders, tracking, returns, refunds, and other daily support tasks.
Should I contact you before placing an order?
Yes, preferably. Please send me your store details, support requirements, preferred working hours, and expected workload so I can recommend the right package for your needs.
