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I will map and optimize your customer journey to boost cx and conversions
Leah B
About this gig
Struggling with customer drop-offs, low retention, or inconsistent experiences? I help digital brands fix that.
As a CX strategist with deep expertise in marketing psychology, workflow logic, and automation, I'll audit your customer journey and deliver actionable insights that drive satisfaction, loyalty, and revenue.
What I offer:
- CX audits to uncover friction points and conversion leaks
- ️Journey maps that visualize your customer flow
- Strategic recommendations tailored to your goals
- ️Messaging and segmentation tweaks for better engagement
- ️Automation logic to streamline your customer experience
Whether you're a startup, SaaS, or ecommerce brand, Ill help you turn your customer experience into a growth engine.
Choose from three packages from a quick CX snapshot to a full strategy suite with retention campaigns, CRM evaluation, and KPI dashboards.
Lets build a customer journey that converts.
Get to know Leah B
Leah B
Smart systems, Persuasive content, Seamless delivery
- FromKenya
- Member sinceSep 2025
Languages
English
I help brands and creators build campaigns that convert — not just function.
From email setup to subscriber form logic, workflow coordination to copy strategy, I bring clarity to complex systems and precision to every deliverable. Whether you're launching a funnel, cleaning a list, or mapping a campaign, I design flows that make sense and write content that moves people.
Fluent in HubSpot, Asana, and soon Salesforce.
Strategic. Fast. Built for results.
My Portfolio
FAQ
What do I need to provide before we start?
Your website or app link, any existing customer journey documentation, and access to relevant analytics (if available). I’ll guide you through it step-by-step.
What format will my deliverables be in?
You’ll receive a clean, professional PDF with your audit findings, journey map, and recommendations. Premium packages may include spreadsheets and visual dashboards.
Can you work with my existing CRM or automation tools?
Yes! I tailor strategies to your current stack—whether you use HubSpot, Mailchimp, Klaviyo, or custom setups.
What if I need more than 3 recommendations?
You can add extras like additional touchpoint audits or a full retention campaign calendar. I also offer custom packages on request.
Is this suitable for early-stage businesses?
Yes! My CX Snapshot and Journey Fix Blueprint are perfect for startups looking to build smart, scalable customer flows from day one.
