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Fiverr Pro
English
$
USD
I will automate support ticket resolution using ai
Long Nguyen
About this gig
Are you drowning in support tickets? Let AI handle them for you.
I will build and deploy an AI-powered support agent that automatically analyzes incoming tickets, searches your knowledge base for relevant solutions, performs root cause analysis, and drafts customer-ready replies so your team can focus on what matters.
What you get:
- Automated ticket triage and analysis
- AI-generated resolution drafts
- Knowledge base / documentation search integration
- Root cause analysis
- Clean, professional customer reply drafts
Why choose me:
- Built on Claude AI (Anthropic) one of the most capable LLMs available
- Production-tested on real enterprise support workflows
- Fully documented and easy for your team to use
Whether you're a small helpdesk or a large support operation, I'll tailor the agent to fit your stack and workflow.
Message me before ordering to discuss your setup.
Get to know Long Nguyen
Long Nguyen
- FromVietnam
- Member sinceNov 2019
Languages
English, Vietnamese
Hello, my name is Leo and I am an experienced forex/crypto trader with several years of experience in the industry. Over the years, I have gained a deep understanding of the forex/crypto market, and I have developed a trading strategy that has helped me achieve consistent success in my trades.
My passion for trading started as a hobby, but as I became more knowledgeable and skilled in the field, I decided to pursue it as a career. I have spent countless hours studying the market, analyzing charts, and staying up-to-date with the latest news and trends in the industry.
FAQ
What information do I need to provide to get started?
Just share details about your support workflow — what kind of tickets you receive, where they come from (email, CRM, ticketing tool), and any knowledge base or documentation you want the agent to search. I'll handle the rest.
What ticketing systems or platforms do you support?
The agent can be integrated with most common platforms including Jira, Zendesk, Freshdesk, ServiceNow, or even a simple email inbox. Message me with your setup and I'll confirm compatibility before you order.
Do I need technical knowledge to use the agent after delivery?
No. All packages include documentation with step-by-step instructions. The Premium package also includes training sessions so your team can confidently operate and manage the agent.
What AI model does the agent use?
The agent is powered by Claude (Anthropic) — one of the most capable and reliable large language models available, known for high-quality reasoning and natural reply drafting.
Can the agent be customized for my industry or product?
Yes. During setup I configure the agent with context about your product, common issues, and tone of voice so replies feel on-brand and relevant — not generic.
