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Fiverr Pro
English
$
USD
I will provide chat and email ecommerce customer support
CX Specialist and English support via chat and email
I'm a Customer Experience Specialist with a background in Clinical Psychology — a combination that consistently produces results most support professionals can't replicate. I work with e-commerce bran...
About this Gig
Is your inbox full of unhappy customers waiting too long for a real answer?
I provide professional e-commerce customer support in English handling live chat and email with the speed your customers expect and the care your brand needs to keep them coming back.
What makes my support different: I have a background in Clinical Psychology. That means I don't just answer tickets I manage the emotion behind them. Frustrated customers de-escalate.
My track record:
CSAT 80 90% sustained across high-volume e-commerce operations
QA scores up to 95% on internal quality evaluations
30 or 40 simultaneous conversations are handled daily without quality drop
3+ years in customer support, content moderation, and Trust & Safety
What I handle for your store:
Order status, tracking, and shipping delays.
Returns, refunds, exchanges, and replacements.
Lost or damaged packages.
Account issues and subscription management.
Escalations I know when to hold and when to pass up.
Brand-consistent tone across every single interaction.
Tools I work with: Shopify · Dixa · AfterShip · Slack · Gmail
I work with e-commerce brands in the US, Canada, and other English-speaking markets. Bilingual EN/ES.
Social media platform:
•
•
TikTok
Service type:
Non-technical support
Language:
English
•
Spanish
Timezone:
UTC daytime
Support software:
Zendesk
•
Intercom
•
Other
FAQ
What does "Psychology Background" actually mean for customer support?
It means I understand the emotional state behind a message — not just the words. A customer writing "this is unacceptable" isn't just angry about a package. They're feeling ignored, disrespected, or let down. I respond to that experience, not just the complaint. That's why my CSAT consistently sits
Do you work with my specific platform / ticketing tool?
I have hands-on experience with Shopify, Dixa, AfterShip, Zendesk, Slack, and Gmail. If you use a different tool (Gorgias, Freshdesk, Re:amaze, etc.), I'm a fast learner and can onboard quickly — most platforms share the same core logic. Send me a message before ordering and I'll confirm fit.
How do you maintain my brand voice if you don't know my store?
That's exactly what the Requirements step is for. Before I handle a single ticket, I ask you for your brand tone guide (or describe your voice to me), your refund/return policies, and any templates you already use. If you don't have a tone guide, I'll ask 3–4 quick questions and build one from your
What happens if a case is too complex for me to resolve?
I escalate it to you with a structured summary: what the customer said, what I've already tried, what I recommend as next step, and the customer's emotional state. You never get a raw ticket dump — you get a clear, actionable brief.
