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I will design or optimize a customer journey map that converts
Deb T
About this gig
Understanding your customers' path is the key to smarter marketing, stronger engagement, and higher retention. I'll help you visualize that path through a clear, actionable Customer Journey Map that shows every step your audience takes from first impression to loyal advocate.
This gig is designed for marketers, founders, and B2B teams who want to align sales, marketing, and customer experience. I'll uncover your key touchpoints, pain points, and moments that matter so you can see exactly where to focus next.
Each map is built around a core persona, a detailed profile of your ideal customer that reflects their goals, behaviors, and decision process. By mapping their journey, you'll spot friction, discover hidden opportunities, and gain a roadmap to improve conversion and loyalty.
With 12+ years in marketing and CX, working with brands like Amazon, The Home Depot, and Overstock.com, I bring proven frameworks that turn data into action. Lets build a journey your customers will love.
Get to know Deb T
Deb T
- FromUnited States
- Member sinceOct 2025
Languages
English, French
I help B2B brands bridge the gap between strategy and execution -turning complex GTM ideas into playbooks, automations, and content that convert. With 12+ years in product, field, and ABM marketing, I've built programs for brands like Overstock, The Home Depot, and Amazon, driving millions in pipeline. From ABM playbooks and platform tune-ups to AI workflows and sales handoff kids, I blend strategy, creativity, and systems thinking to make marketing smarter, more aligned, and more human.
FAQ
Who is the Disover Package for?
Ideal for startups or small teams needing a quick view of one core persona and a single buying cycle. Includes a simple journey map with key touchpoints and pain points. Best for straightforward journeys or early-stage CX discovery.
Who is the Define Package for?
Get a complete view of up to three personas across the full customer journey. Includes detailed touchpoints, emotions, and friction points with clear recommendations to improve conversion and retention.
Who is the Transform Package for?
A deep-dive for complex journeys. Includes multi-persona mapping, full lifecycle coverage, competitor insights, and a prioritized improvement roadmap. Perfect for teams ready to transform their CX strategy.
Are revisions included?
Yes, one revision is included in the Discover and Define package and two revisions are included in the Transform package.
What is a customer persona/segment?
A customer persona or segment represents one ideal customer type. It includes their goals, pain points, and buying behavior. Each journey map in this gig focuses on one or more personas depending on your package to show how they move from awareness to loyalty.
