I will manage your vietnamese customer relationships and VIP client communication

Expanding into Vietnam or serving Vietnamese customers, but don't have someone local to manage those relationships properly? That's exactly what I do.

I've spent 5+ years as the single point of contact for VIP and repeat customers in high-touch environments hitting 100% retention, a 95% CSAT score, and a 30% increase in upsell revenue by building real relationships, not just answering tickets. I bring that same approach to helping foreign brands communicate with, support, and retain Vietnamese customers.

What I can do for you:

• Handle Vietnamese-language customer inquiries and support tickets
• Track customer preferences, history, and feedback in your CRM or a simple tracker
• Manage VIP/high-value customer relationships with a personal touch
• Translate and summarize customer feedback into clear English reports
• Draft customer-facing messages (English or Vietnamese) that sound professional and warm

Best for: brands entering the Vietnam market, hospitality/F&B/retail businesses with Vietnamese customers, or e-commerce sellers who need local-language support without hiring full-time.