Browse categories
Explore
Fiverr Pro
English
$
USD
I will provide saas customer support via email and tickets
Customer Support and Multilingual Virtual Assistance
👋 Hi, I’m Nertila.
I help online businesses and small teams handle customer support clearly and efficiently, so founders can focus on their work instead of inboxes.
I specialize in email and ticket...
About this Gig
I provide written customer support (email & ticket-based) for SaaS companies that need clear, consistent communication with their users.
I help handle support tickets, billing questions, cancellations, and general user inquiries, so your team can stay focused on product and growth.
I follow your internal guidelines and tone of voice, ensuring accurate, polite, and organized responses. My goal is to keep users informed, calm, and satisfied through fast and professional communication.
What I can help you with:
Service type:
Non-technical support
Language:
Albanian
•
English
•
Greek
Timezone:
UTC daytime
Support software:
Freshdesk
•
Zendesk
•
Other
Knowledge base software:
Document 360
My Portfolio
FAQ
What do you need from me to start?
To get started, I will need access to your email or ticket system, your support guidelines, FAQs, tone of voice, and any internal instructions you already use. If you don’t have a knowledge base, I can work based on your instructions.
Do you provide technical support?
No. I specialize in non-technical customer support, such as order inquiries, account questions, general assistance, and follow-ups.
Can you adapt to my brand voice and policies?
Yes. I strictly follow your brand voice, tone, and internal procedures to ensure consistent and professional communication with your customers.
What support tools do you work with?
I work with common ticket and email-based support systems such as Zendesk and Freshdesk. If you use a different system, please contact me before ordering.
Is my customer data safe?
Absolutely. All customer information is handled confidentially and used only for the purpose of providing support.
