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Fiverr Pro
English
$
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I will be your spanish customer support agent
Bilingual Virtual Assistant and Customer Support
Connecting brands with global users through flawless communication. Professional licensed in Tourism and former English teacher. I will handle your Spanish customer support with empathy and perfect gr...
About this Gig
Are you looking for a professional who can represent your brand with absolute empathy and flawless Spanish grammar? You are in the right place! As a licensed professional in Tourism and a former English teacher, I know exactly how to communicate effectively, bridge language barriers, and handle international users. Additionally, my background as a writer and content editor guarantees that every message, email, or chat I send on behalf of your business will feature perfect spelling, meticulous grammar, and a polished, professional tone.
What I offer in this Gig:
- Flawless Spanish Customer Support: Empathetic, polite, and accurate communication via live chat, email, or digital messaging channels.
- Linguistic Accuracy: No automated machine translations. I deliver natural, native Spanish that resonates with global users.
- Process Documentation: Ability to draft professional internal reports or summary updates regarding user feedback and inquiries.
- Adaptability: Quick learning of your specific business tone, guidelines, and service requirements.
Please message me before placing an order so we can discuss the specific requirements and schedule for your project!
Purpose:
Business
FAQ
Do you provide phone call or video support?
Yes, but exclusively for Spanish-speaking customers. I can do phone calls or video assistance in Spanish. For English-speaking customers, support is strictly text-based (chat, WhatsApp, email) to guarantee 100% accuracy.
Can we have a phone call or zoom meeting in English?
I have a basic-to-intermediate level of spoken English. I can understand you if you speak to me on a call, but to avoid any misunderstandings and deliver the best service, I prefer not to speak English on calls. All my verbal communication must be in Spanish.
How do you handle English-to-Spanish translation?
I can read and understand your instructions, scripts, or customer messages in English perfectly. I will then translate them and respond to your Spanish-speaking clients via text, or via voice/call if the customer speaks Spanish.
Can you handle both WhatsApp text and WhatsApp audio/calls?
Yes, as long as the voice communication is in Spanish. I can answer chats, send voice notes, or take calls for your Spanish-speaking clients. For English clients, everything will be handled strictly via text.
What is your availability for live support?
Please contact me before placing an order to check availability. We will agree on a specific schedule and time zone that fits your business hours for both chat and call support.
