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Fiverr Pro
English
$
USD
I will be your mystery shopper for customer experience and competitor research
I'll help your stories shine
I’m a skilled translator and proofreader specializing in English and Spanish to Italian translations, with a focus on speculative fiction, romance, and tabletop game texts. I bring precision and care ...
About this Gig
Want to know what your customers really experience or how your competitors handle potential clients?
I will act as a realistic mystery shopper and contact your business or competitors by phone, email, or online inquiry, following a custom scenario.
I can assess customer service, communication, response times, sales approach, pricing, booking or quote processes, and overall customer experience.
You will receive a clear, structured report with the information collected and, when requested, a comparison between different businesses.
Available in Italian, English, and Spanish.
Purpose:
Competitive analysis
•
Pricing research
•
Product research
FAQ
What information do you need from me before starting?
I need your objective, the business or businesses to contact, the scenario you want me to follow, and any specific questions or information you would like me to collect.
Can you contact my competitors?
Yes. I can contact competitors as a realistic potential customer and collect information about their customer experience, communication, sales approach, pricing process, and other relevant aspects.
Which channels can you use?
Depending on the project, I can conduct mystery shopping through phone calls, emails, contact forms, website inquiries, or similar customer touchpoints.
Which languages do you work in?
I can conduct mystery shopping assignments in Italian, English, and Spanish.
Will I receive a written report?
Yes. Every package includes a written report. The level of detail and comparison depends on the package selected.
Can you follow a specific customer profile or scenario?
Yes. I can follow a custom buyer persona or scenario provided by you, as long as it is realistic and appropriate for the project.
Can you ask specific questions during the interaction?
Yes. You can provide a list of questions or key points you would like me to cover naturally during the interaction.
What happens if the business does not reply?
I will document the lack of response as part of the customer experience. If additional attempts are needed, we can agree on them depending on the scope of the order.
Do you provide recordings of phone calls?
No, I do not provide call recordings. However, if requested, I can provide a written transcript of the interaction when available and appropriate for the project.
