I will provide support technical level 1

Hello, my name is Luciano, I will be your Customer Support/Support Technical offering you my help to

solve the following tasks:

• Basic hardware and software troubleshooting: Identify common problems such as computers that won't turn on, screens that don't show an image, or unresponsive applications.

• User account configuration: Create, modify or delete user accounts on systems and platforms, in addition to resetting passwords.

• Basic software installation: Install or update programs, antivirus, drivers, backups and perform simple configurations.

• Printer and Peripheral support: Solve basic problems of printing, connection and configuration of printers, scanners, keyboards, and other devices.

• Ticket monitoring: Recording and managing requests in a ticket system, assigning priorities and escalating problems to higher levels when necessary.

• Remote Assistance: Using remote control software to access users' computers and solve problems remotely.

• Support in basic networks: Solve simple connectivity problems, such as checking the status of Wi-Fi, ETC.

if you want to know more do not hesitate that I will gladly attend to your concerns, I will be delighted that we work together.