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Fiverr Pro
English
$
USD
I will be your reliable full time customer care representative
Customer Service Representative
Hi, I’m Muhammad Sheraz, a Customer Support Specialist with 3+ years of experience in eCommerce. I handle high-volume inboxes, live chat, and support tickets with speed, accuracy, and a customer-first...
About this Gig
Hi,
Are you looking for a Customer Service Representative, Customer Support Agent, Call Center Services, Virtual Assistant, Appointment Setter, or Customer Success Manager?
If yes your search ends here!
Services Offered
1. Operations Support
- SAAS Products
- IPTV Support
- Robot Operations
- Courier Delivery
- Utilities
- Healthcare Companies
2. Amazon & Shopify Customer Service
- Email Support / Live Chat (1 min SLA)
- Inbound / Outbound Calling
- Social Media Handling
- Order Fulfillment, Refunds, Chargebacks, Disputes, Tracking
- Subscription Management
What You Get by Working With Me
- Top-notch customer service & quality
- A dedicated agent focused on your tasks
- Scalable team support multiple agents available if needed
Platforms I Support
- Shopify Stores
- Amazon Stores
- Etsy
- eBay
- WooCommerce
- SAAS Products
Tools I Use for Support
- Zendesk
- Gorgias
- Kustomer
- Meta Business Suite
- Tidio
- Freshdesk
- Re:amaze
- Opsgenie
- HelpDesk
- Dialpad
- Linear
- Dropshipping Tools: Dropified, DSers, Honest Fulfillment
Lets discuss your project and take your companys customer support to the next level!
Best regards,
Muhammad Sheraz
Messaging platform:
•
SMS
•
Social media
•
Live chat
•
Other
Language:
English
•
German
•
Italian
Work model:
Project-based
•
Weekly assistance
•
Monthly retainer
Purpose:
Business
My Portfolio
FAQ
What kind of customer support services do you provide?
I provide complete customer support solutions, including email handling, live chat, inbound/outbound calls, social media management, order tracking, refunds, subscription management, and dispute resolution.
Which industries do you work with?
I’ve worked with SAAS companies, eCommerce stores (Shopify, Amazon, eBay, Etsy, WooCommerce), IPTV services, courier services, healthcare providers, and more.
What platforms and tools do you use?
I’m skilled with tools like Zendesk, Gorgias, Kustomer, Freshdesk, Re:amaze, Meta Business Suite, Tidio, Opsgenie, HelpDesk, Dialpad, and dropshipping platforms like DSers, Dropified, and Honest Fulfillment.
Can you handle high-volume customer requests?
Yes, I can manage high-volume workloads efficiently. I also have access to multiple agents if you need to scale up your support team.
What are your working hours?
I am flexible and can work in your preferred time zone, offering part-time, full-time, or shift-based support depending on your needs.
How quickly do you respond to customers?
I aim for a 1-minute SLA for live chat and respond to emails within the agreed timeframe to maintain excellent customer satisfaction.
How do you ensure quality service?
By using professional communication, proactive problem-solving, and regular progress updates, I ensure customers receive a positive experience that reflects well on your brand.
