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Fiverr Pro
English
$
USD
I will professional customer support agent, email
About this Gig
I am a Customer Support Specialist with over 25 years of professional experience, including managing teams and handling user support in demanding environments.
Today, I help businesses manage their customer support efficiently through:
-Email support management ensuring timely, accurate, and personalized responses that reduce customer waiting time and increase satisfaction.
- Consistent communication aligned with your brand maintaining clarity, politeness, and reliability in every message.
My background as an IT Project Manager allows me to bring:
-Strong organization tasks are prioritized and completed on time, increasing your operational efficiency.
-Clear communication all interactions are structured and professional, reducing misunderstandings.
- Reliability and consistency clients and teams can trust that every request is handled properly.
For each mission, I follow a structured approach: we start with a clear scoping discussion to define your needs, followed by a summary email to confirm tasks and expectations. At the end of the mission, I provide a concise report to ensure visibility on the work completed.
Platform:
Amazon
•
Shopify
•
WooCommerce
Language:
French
Other E-Commerce Management Services I Offer
FAQ
Can you adapt to my tools and processes?
Yes. I can easily adapt to your existing tools (helpdesk, CRM, email systems) and follow your internal processes and brand guidelines. We will speak about it together
Do you handle technical or complex customer issues?
I handle standard customer support (level 1). For complex or technical issues, I can collect and structure the information for escalation to your internal team.
Do you offer unlimited customer support?
No. All services are based on a defined number of emails or hours. This ensures quality, clarity, and efficient service delivery.
What do you need before starting the mission?
Before starting, we will have a short discussion to define your needs. I will then send a summary email to confirm scope, guidelines, and expectations.
