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English
$
USD
I will analyze customer service data and kpis with ai
CX Executive
I am a senior executive with over 28 years of experience in CX, IT, Telecom, and Customer Experience across the Americas. I have a proven track record in sales growth, regional expansion, and leading ...
About this Gig
Turn your customer service numbers into a clear operational review.
I use Mini Expert, my specialized AI assistant, to support analysis and calculations. I check the results and tailor the report to your data and measurement rules.
One order covers one operation and channel, one aggregated Excel or CSV file, up to two comparable periods and ten KPIs: volume, abandonment, service level, handling and waiting times, CSAT, first contact resolution, repeat contacts and backlog.
You receive a PDF in Brazilian Portuguese with calculations, data limitations, findings, hypotheses and up to three priorities with suggested actions and follow-up measures.
Delivery: 5 days after complete requirements. Optional delivery in 1 day costs an extra $15. One revision within the original scope is included.
Send only authorized, aggregated or anonymized data. Remove names, contact details, customer records and credentials. Include KPI definitions, units and targets.
This report service does not include agent access, integrations or real-time monitoring. No performance improvements are guaranteed. All orders and payments stay on Fiverr.
Analysis type:
Descriptive Analysis
•
Diagnostic Analysis
Expertise:
Business Insights
Technology:
Excel
Programming language:
Python
FAQ
Does this include access to Mini Expert?
No. You receive a customized PDF report. Agent access, software installation and subscriptions are not included.
Do you use artificial intelligence?
Yes. Mini Expert supports calculations and analysis. I check the results, assess limitations and tailor the final delivery. This is not a raw AI transcript.
Which language is the report delivered in?
Brazilian Portuguese. The English listing explains the service. Please message me on Fiverr before ordering if you need another report language.
What data should I send?
One Excel or CSV file with aggregated data for one operation and one channel, up to two comparable periods and ten KPIs. Include numerator and denominator counts, units, definitions and targets when available. Missing values must be identified as missing.
Can I send personal or confidential information?
Only share information you are authorized to provide. Remove customer and employee names, contact details, identifiers and credentials. Use aggregated or anonymized data. Do not send call recordings or row-level customer records.
What does one revision cover?
Corrections or clarification of the original report using the same agreed dataset and scope. New files, channels, periods or additional analysis require a separate agreement through Fiverr.
Do you guarantee better KPIs or cost savings?
No. The report helps examine the evidence and plan next steps. It does not establish causation, certify compliance, make staffing decisions or guarantee financial or operational outcomes.
What if my data is incomplete?
I identify material gaps and ask for clarification through Fiverr. Unsupported indicators are marked as unavailable. I do not replace missing inputs with invented values. Delivery timing follows the order requirements and Fiverr workflow.
Can I request faster delivery?
Yes. Select the extra-fast option for delivery in 1 day for an additional $15. The same file, periods, KPI limits and one revision apply. Complete requirements are needed to begin.
Do I receive two bonus eBooks?
Yes. Choose 2: CX na Operação; Indicadores de Atendimento na Prática; Qualidade e Feedback no Atendimento. PDFs: PT/EN/ES. After confirmed payment, request and receive them in this Fiverr order at no extra cost. One bonus per customer across AI Agent/consulting, not per order or renewal.
