5+ years of hands-on ServiceNow development experience of specializing in end-to-end platform implementations, customizations, and integrations.
Expertise:
- 5+ years of ServiceNow development experience with deep expertise in ITSM, ITOM, CSM, GRC/IRM, SecOps, ITAM, FSM, and HRSD.
- Proficient in GlideRecord, JavaScript, AngularJS, HTML, CSS, and REST/SOAP APIs for customizations and integrations.
- Skilled in workflows (Flow Designer, Workflow Editor), scripting (Client/Business Rules/Script Includes), and UI enhancements (UI Policies/Actions).
- Specialized in Service Portal development, custom widgets, and responsive design for seamless user experiences.
- Experienced in CMDB configuration, Discovery, Service Mapping, and MID Server setup.
- Strong background in automation, reporting, dashboards, and module installations.
Key Highlights:
- Delivered end-to-end ServiceNow solutions, improving operational efficiency and user satisfaction.
- Integrated ServiceNow with external systems (Workday, Splunk, Okta) for streamlined workflows.
- Optimized performance through scripting, automation, and best practices.