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Fiverr Pro
English
$
USD
I will be your dedicated customer service virtual assistant for shopify
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
Slow Support Kills Businesses. I Fix That.
Im a professional Customer Service Representative and Virtual Assistant who helps US, UK, and European brands reduce churn, lift CSAT scores, and turn customer inquiries into revenue. My approach is built around First Contact Resolution, so your customers get answers fast and stay loyal.
What I Handle
- Omnichannel Customer Support: Email, live chat, and help desk ticket management
- Shopify E-commerce Support: Order tracking, refunds, exchanges, and returns
- Conflict Resolution: De-escalation and professional complaint handling
- Social Media Customer Care: Facebook and Instagram DMs and comment moderation
- Support-Led Sales: Upselling and cross-selling during support interactions
- Virtual Assistant Support: Inbox management and day-to-day admin support
Tools I Work With
Zendesk · Freshdesk · Gorgias · Tidio · Shopify · Slack · Microsoft Teams
Why Work With Me
- SLA-strict and consistently on time
- Matches your exact brand voice
- Focused on FCR and CSAT performance
- 100% confidential and proactive
Your customers deserve better. Message me today and lets get started.
My Portfolio
FAQ
Which support channels can you handle?
Email, live chat, help desk tickets, and Facebook/Instagram DMs and comments. I can also manage Shopify order inquiries, refunds, and exchanges.
How do I get started with your services?
Before placing your order, feel free to reach out! I’d love to chat about your specific requirement so we can tailor the support to fit exactly what you're looking for. This way, we’ll be on the same page from the start and I can deliver the best possible results for you.
Which tools and platforms do you work with?
Zendesk, Freshdesk, Gorgias, Tidio, Shopify, Slack, and Microsoft Teams. If you use a different platform, I learn new tools quickly, so just let me know.
Will you follow my brand tone and communication style?
Absolutely. I adapt to your brand voice and customer service guidelines to ensure consistent and professional client interaction.
How do you measure and maintain quality?
I focus on First Contact Resolution, response time, and CSAT. I follow your SLAs strictly and can provide a weekly performance summary on request.
Can you handle angry or difficult customers?
That's my specialty. I use proven de-escalation techniques to turn frustrated customers into loyal ones — professionally, every time.
Is my customer data safe with you?
Completely. I handle all data with full confidentiality and am happy to sign an NDA before we begin working together.
How do we get started?
Message me with your platform, volume, and support needs. I'll respond fast, and we can begin onboarding within 24 hours.
Reviews
7 reviews for this Gig
| (7) | ||
| (0) | ||
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
J jamal01210
United Kingdom
A highly professional Customer Service Assistant who consistently delivers outstanding service. They communicate clearly and professionally with customers, handle enquiries confidently, and resolve problems quickly and efficiently. They remain calm under pressure, demonstrate excellent attention to detail,...
$100-$200
Price
1 day
Duration
M Seller's Response
Helpful?W william_strang
United States
Very professional, responsive, and delivered exactly what I needed. Communication was clear throughout the process, and the quality of work exceeded my expectations. Highly recommended, and I would definitely work with them again in the future. Thank you for the great experience! 😊
$50
Price
1 day
Duration
M Seller's Response
Helpful?J john_luca8
United States
Thank you very much, Maaz, for your excellent customer service and prompt responses to customer emails. Your professionalism and dedication truly ensure customer satisfaction. Highly recommended!
$50
Price
1 day
Duration
M Seller's Response
Helpful?U umu929
Pakistan
The freelancer exceeded my expectations with their deep understanding of the project and exceptional ability to interpret and present data clearly. They delivered insightful, well-organized results and went above and beyond by offering valuable suggestions that added real impact. Professional, proactive, and highly skilled—highly recommended!
$100-$200
Price
9 days
Duration
M Seller's Response
Helpful?A arri_shot
United States
Ongoing collaborationGreat job 💕😀
$50
Price
4 days
Duration
M Seller's Response
Helpful?
Reviews
7 reviews for this Gig
| (7) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
J jamal01210
United Kingdom
A highly professional Customer Service Assistant who consistently delivers outstanding service. They communicate clearly and professionally with customers, handle enquiries confidently, and resolve problems quickly and efficiently. They remain calm under pressure, demonstrate excellent attention to detail,...
$100-$200
Price
1 day
Duration
M Seller's Response
Helpful?W william_strang
United States
Very professional, responsive, and delivered exactly what I needed. Communication was clear throughout the process, and the quality of work exceeded my expectations. Highly recommended, and I would definitely work with them again in the future. Thank you for the great experience! 😊
$50
Price
1 day
Duration
M Seller's Response
Helpful?J john_luca8
United States
Thank you very much, Maaz, for your excellent customer service and prompt responses to customer emails. Your professionalism and dedication truly ensure customer satisfaction. Highly recommended!
$50
Price
1 day
Duration
M Seller's Response
Helpful?U umu929
Pakistan
The freelancer exceeded my expectations with their deep understanding of the project and exceptional ability to interpret and present data clearly. They delivered insightful, well-organized results and went above and beyond by offering valuable suggestions that added real impact. Professional, proactive, and highly skilled—highly recommended!
$100-$200
Price
9 days
Duration
M Seller's Response
Helpful?A arri_shot
United States
Ongoing collaborationGreat job 💕😀
$50
Price
4 days
Duration
M Seller's Response
Helpful?
