I will do customer support, live chat, and email support
About this Gig
Customer Support is a BACKBONE of any business.
It determines your success path. More and more customers are considering customer service as a primary factor in their decision of loyalty to a business. They tend to spend more with a brand that offers exceptional customer support. So, undoubtedly customer support is one of the most important parts of your business.
I have been helping online brands and businesses with best customer support for last 7 years. I am expert in live chat support, email support and phone support. I am super confident that my customer support will improve the customer experience that is an asset to your business.
My services include:
- Day-to-day Customer Support Queries (Live Chat, Email, Phone Support, Social Media Replies on Facebook & Instagram)
- Receive messages from customers and forward them to the relevant team
- Respond to customer queries according to the given script - in a prescribed format. Or without script within the company's policies.
- Respond to customers emails.
- Phone Support.
- Providing you with day-to-day reports.
- Dedicated account handling.
I have comprehensive knowledge of most CRMs however I believe it is better to go hands-on first
Social media platform:
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Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Zoho Desk
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Freshdesk
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Zendesk
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Liveagent
Knowledge base software:
Freshdesk
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Liveagent
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Zoho
