I will do customer support, live chat, and email support

Pakistan

I speak English

104 orders completed

I have been working in the e-commerce industry for the last 6 years and working full time for the last 3 years on Amazon & eBay Dropshipping. I offer services in Product Researching on eBay and Amazon...
About this Gig

Customer Support is a BACKBONE of any business.

It determines your success path. More and more customers are considering customer service as a primary factor in their decision of loyalty to a business. They tend to spend more with a brand that offers exceptional customer support. So, undoubtedly customer support is one of the most important parts of your business.

I have been helping online brands and businesses with best customer support for last 7 years. I am expert in live chat support, email support and phone support. I am super confident that my customer support will improve the customer experience that is an asset to your business.


My services include:


  • Day-to-day Customer Support Queries (Live Chat, Email, Phone Support, Social Media Replies on Facebook & Instagram)
  • Receive messages from customers and forward them to the relevant team
  • Respond to customer queries according to the given script - in a prescribed format. Or without script within the company's policies.
  • Respond to customers emails.
  • Phone Support.
  • Providing you with day-to-day reports.
  • Dedicated account handling.

I have comprehensive knowledge of most CRMs however I believe it is better to go hands-on first

Social media platform:

Facebook

Instagram

LinkedIn

Service type:

Non-technical support

Language:

English

Timezone:

24/7

Support software:

Zoho Desk

Freshdesk

Zendesk

Liveagent

Knowledge base software:

Freshdesk

Liveagent

Zoho