I will setup uvdesk open source helpdesk ticket management system

4.6
4.6

United Arab Emirates

I speak English

17 orders completed

Linux Systems Administrator, RHEL, SELinux, Ansible, and DevOps

I am a Computer Science graduate and IT professional passionate about Linux, system administration, networking, and cybersecurity. I work with RHEL, SELinux, Ansible, DevOps, Python automation, Oracle...
About this Gig

UVDesk is an open source HelpDesk Ticketing Management System.


I will help you achieve setup a complete UVDESK support ticketing system with custom branding suitable for your business. Below are packages explained


Basic

Deliverables

  • UVDesk installation and intial configuration
  • Basic knowledge base setup with categories, articles, and folders
  • User management including agents, customers, and group setup
  • A brief guide on how to use UVDesk.


STANDARD

Deliverables

  • UVDesk Ticket Management installation with custom configuration
  • khowledge base enhancement with marking announcements
  • Productivity tools like prepared responses, saved replies, tags, and ticket types
  • Branding customization including branding color and logo
  • Emailer setup and spam settings configuration


PREMIUM

Deliverables

  • Extensive customization
  • All in Standard
  • Advanced reporting, including agent activity and customer ratings (Kudos)
  • Branding and theme customization for unique user experience
  • Integration of new apps and plugins to enhance functionalie. Clients will take care the cost associated with plugins.

Device:

Server/Hosting

Operating system:

Linux/Unix

Also delivering:

Remote connection support

•

Documentation

My Portfolio

Reviews

3 reviews for this Gig
4.6

(2)
(1)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4.7
  • Quality of delivery
    5
  • Value of delivery
    4.5
Sort By
Most relevant
  • C

    christianreyesr

    PE

    Peru

    4.7

    En todo momento explicó detalle sobre las dudas que tenía, de antemano explico el servicio que ofrecía y si hace falta algún otro detalle para poder completar el requerimiento que tenía. Siempre se preocupo por resolver esas dudas al respecto.

    $50-$100

    Price

    4 days

    Duration

    Helpful?
    Yes
    No
  • A
    image-docs

    aclay27

    US

    United States

    5

    Great work, took our team time to get everything setup for him to work, but he was patient and understanding and delivered what we needed!

    $100-$200

    Price

    1 day

    Duration

    Helpful?
    Yes
    No
  • Y

    yves_francis

    DE

    Germany

    4

    Good. This guy help me a lot. No Problem. Everithnng ok. Thanks

    $50

    Price

    1 day

    Duration

    Helpful?
    Yes
    No
Reviews

3 reviews for this Gig
4.6

(2)
(1)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4.7
  • Quality of delivery
    5
  • Value of delivery
    4.5
Sort By
Most relevant
  • C

    christianreyesr

    PE

    Peru

    4.7

    En todo momento explicó detalle sobre las dudas que tenía, de antemano explico el servicio que ofrecía y si hace falta algún otro detalle para poder completar el requerimiento que tenía. Siempre se preocupo por resolver esas dudas al respecto.

    $50-$100

    Price

    4 days

    Duration

    Helpful?
    Yes
    No
  • A
    image-docs

    aclay27

    US

    United States

    5

    Great work, took our team time to get everything setup for him to work, but he was patient and understanding and delivered what we needed!

    $100-$200

    Price

    1 day

    Duration

    Helpful?
    Yes
    No
  • Y

    yves_francis

    DE

    Germany

    4

    Good. This guy help me a lot. No Problem. Everithnng ok. Thanks

    $50

    Price

    1 day

    Duration

    Helpful?
    Yes
    No