I will set up and fine tune your amazon connect call center

Mahmud

Bangladesh

I speak Bengali, English, Hindi

34 orders completed

Experienced Full Stack Developer and Passionate About Innovation

Hi, I'm Mahmudul Hasan! A professional software developer with 4+ years of experience in building high-quality websites (Frontend, Backend, Full Stack) I am committed to delivering 100% accurate wor...
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About this Gig

I bring a decade of call center support, administration, and development 3+ years focused on Amazon Connect and cloud services craft a modern, interactive contact center.

Are you ready to revolutionize your customer service experience? Look no further! I offer professional expertise to design, build, and optimize your cloud-based contact center for seamless communication and improved customer experience.


What I Can Do for You:

Setup: I'll configure a fully operational call center precisely aligned with your business needs.

IVR Design & Customization: Create intuitive IVR workflows that streamline customer routing and empower self-service.

Integrations: Connect CRMs (Salesforce, HubSpot), third-party apps, and AWS services such as Lambda, DynamoDB, and Lex.

Agent Optimization: Deploy skill-based routing and real-time dashboards to maximize agent productivity.

Chatbots & AI: Integrate Lex for AI-driven chat and voice interactions to deepen customer engagement.

Troubleshooting & Support: Resolve issues, refine call flows, and keep your environment running at peak efficiency.

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set up and fine tune your amazon connect call center
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set up and fine tune your amazon connect call center

Expertise:

Cloud Administration

•

Automation

Cloud provider:

Amazon Web Services

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