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I will build your email SMS and whatsapp CRM strategy
Manon Fifi
About this gig
I help e-commerce brands build and manage high-performing CRM systems designed to improve retention, customer experience and repeat purchases.
My services include email, SMS & WhatsApp marketing, CRM flow setup, campaign management, customer segmentation, retention strategy and loyalty optimization.
I also create branded and conversion-focused email designs aligned with your visual identity and customer journey to ensure a cohesive customer experience across all touchpoints.
My approach combines strategy, customer psychology and data-driven marketing to help brands increase retention, LTV and long-term growth through scalable CRM systems.
Get to know Manon Fifi
Manon Fifi
Ecommerce Growth and CRM Specialist
- FromUnited Arab Emirates
- Member sinceOct 2024
- Avg. response time1 hour
Languages
English, French
I help e-commerce and lifestyle brands build and optimize their marketing ecosystem through strategy, CRM, Shopify management and performance marketing.
My expertise includes Shopify optimization, email/SMS/WhatsApp CRM, Meta Ads, influencer marketing, customer retention and e-commerce growth strategy.
With experience in both international corporate and freelance environments, I combine strategy, creativity and data analysis to help brands scale sustainably.
FAQ
Which CRM platforms do you work with?
I mainly work with Shopify Email, Klaviyo, Mailchimp and similar e-commerce CRM tools.
Do you also write the email copy?
Yes. Depending on the selected package, campaign copywriting and optimization are included.
Can you help improve customer retention?
Yes. My services are focused on retention, repeat purchases and long-term customer value.
Is this suitable for small e-commerce brands?
Yes. I work with both growing and established e-commerce brands.
Do you also create the email designs?
Yes. The Premium package includes branded email flow designs aligned with your visual identity and customer experience.
