I will optimize your bpo support workflows and reduce response time

M
manan_parashar
M
manan_parashar
Manan Parashar
optimize your bpo support workflows and reduce response time
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optimize your bpo support workflows and reduce response time

About this gig

I Will Build Excel Power Pivot KPI Dashboards for BPO & Tech Support Teams

Are you a BPO team leader, operations manager, or tech support lead struggling to track team performance clearly? I am an Engineering Graduate with 3 years of hands-on BPO experience in the tech sector, including 1 year as a Team Leader. I use advanced Excel and Power Pivot to transform raw data into actionable KPI dashboards.

What I deliver:

  • Custom dashboards tracking CSAT, SLA adherence, response time, FCR, AHT, attendance, shrinkage, and quality scores
  • Interactive pivot charts, slicers, and timelines for real-time filtering
  • Data modeling from multiple Excel/CSV files using Power Pivot relationships
  • Trend analysis and actionable insights to reduce response time and improve customer satisfaction

Why me?

I understand BPO metrics because I live them daily. My engineering mindset helps me spot root causes, not just numbers. I bridge the gap between data and real operations.

  • AI growth tools

    • Ocoya
    • Lately.ai
    • FeedHive
    • Brandwatch
    • AdCreative.ai

Get to know Manan Parashar

Manan Parashar

A person who is Committed, Consistent, Careful, Complete, Deadline is a promise

  • FromIndia
  • Member sinceMay 2026
  • Avg. response time1 hour

  • Languages

    Hindi, Bihari, English, Sanskrit
Engineering Graduate with 3 years BPO exp in tech sector, including last 1 year as Team Leader. Leverage analytical mindset to troubleshoot complex customer issues & optimize workflows. Proven track record of reducing response times & increasing CSAT. As TL, maintain KPI dashboards using Excel & Power Pivot to track team performance metrics & key parameters. Seeking to transition into process improvement or technical support engineering role.