I will provide professional tier 1 and tier 2 technical application support

Are you looking for a methodical, calm, and highly experienced Technical Support professional to manage your application helpdesk? With a Masters in Computer Applications and years of experience in the corporate software space, I provide expert Tier 1 and Tier 2 support to keep your customers satisfied and your operations running smoothly.

I currently specialize in supporting payroll and HRIS customers, managing complex case queues, and ensuring every ticket is resolved within strict SLA (Service Level Agreement) timelines. Whether you need help with a custom Salesforce platform or a specialized internal software, I bring a "think outside the box" approach to every technical challenge.

What I Offer:

• Comprehensive Ticket Management: Monitoring case queues and providing first-level analysis and second-level resolution.
• SLA Compliance: I ensure all customer interactions meet your required response times and protocols.
• Technical Troubleshooting: Investigating system errors, identifying gaps, and coordinating with system teams for permanent fixes.
• Salesforce Support: Providing administrative requests and declarative configuration within the Salesforce platform.
• System Testing