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Fiverr Pro
English
$
USD
I will handle ecommerce customer support, payment recovery and chargebacks
Ecommerce CX, Payment Recovery and Store Operations Specialist
E-commerce operations professional: customer experience, payment recovery, and international admin/compliance support.
I manage CX and payment recovery for a European e-commerce brand: WhatsApp/email...
About this Gig
Why should we work together?
1. I handle customer support and payment recovery the way I would for
my own store: hands-on, not scripted.
2. I have real experience recovering pending payments and winning
chargeback disputes with evidence, not just managing tickets.
Send me access to your support inbox/channels and your payment or order
dashboard, and a short note on your current pain points.
I will provide you with the following:
- Multichannel customer support management (WhatsApp, email, Instagram)
- Direct outreach to recover pending payments
- Evidence-based chargeback and dispute handling
- Performance reporting on conversion and recovery (Standard and Premium)
- Ongoing monthly account management (Premium only)
I do NOT provide:
- Store setup, catalog, inventory or product management
- Paid ad campaign creation or management (I can analyze performance,
not run the ads)
- Design, branding or translation work
If you have any questions about whether this fits your store, contact me
before ordering so we can confirm scope together.
Industry:
Business
•
Health & wellness
•
Retail & wholesale
Platform:
Shopify
Language:
English
My Portfolio
FAQ
Do you only work with Shopify stores?
My hands-on experience is with Nuvemshop and Shopee, and I adapt quickly to new platforms, including Shopify. If your store runs on a different platform, let's talk before you order so I can confirm fit.
Can you start mid-dispute, on a chargeback already in progress?
Yes. Send me the case details and current evidence you have, and I'll assess whether there's a strong path to winning it before we start.
What's the difference between the Basic, Standard and Premium packages?
Basic and Standard are short, defined engagements (7 and 15 days) focused on payment recovery and support setup. Premium is a full month of ongoing management across support, recovery and disputes, plus account-level oversight.
Do I need to give you access to my store's systems?
Yes, for payment recovery and dispute work I'll need access to your order/payment dashboard. We can discuss exactly what's needed for your platform once you order.
Is this a one-time service or can we continue working together after the package ends?
Both. If results are strong by the end of your package, we can set up an ongoing monthly arrangement outside the fixed package structure.
