I will manage your customer service operations and support

Ireland

I speak English, Swedish

Customer Experience Support Operations Consultant

I am a Customer Experience & Support Operations Consultant with an e-commerce focus. I have experience supporting e-commerce brands with day-to-day customer support operations and CX improvements, foc...

About this Gig

Is your customer service team drowning in tickets, missing SLAs, or stuck with processes that haven't changed in years? The answer isn't always more headcount.

I'm a customer service operations specialist with over 10 years of experience across hospitality, corporate, IT, and e-commerce. For the last 4 years I've built and run an entire customer service department on my own managing ticket flow, automation, reporting, tech, and multi-channel support from the ground up.

I work with small to mid-sized businesses who know something isn't working but aren't sure where to start. I'll help you find the gaps, build systems that actually hold up, and leave your team confident enough to run things without leaning on you.

What I can help you with: Support infrastructure audits Helpdesk platform migration Automation and workflow design Reporting and analytics setup Team training and onboarding SLA recovery and crisis response

Not sure which package is right for you? Start with Diagnose we'll figure out the rest from there.