Browse categories
Explore
Fiverr Pro
English
$
USD
I will build ai call quality assurance system
Lyalko Maria
About this gig
I build automated call-QA systems using n8n and AI. Your support call recordings get transcribed, scored across 8 quality categories, and logged automatically no more manual listening. Problem calls escalate to a manager with an AI-drafted client response, but nothing ever gets sent without your explicit approval. Built with n8n, Whisper-compatible transcription, and LLM scoring (Claude/Groq/OpenAI your choice based on budget)
Get to know Lyalko Maria
Lyalko Maria
AI Automation Engineer: n8n Workflows, CRM, Chatbot Integration
- FromUkraine
- Member sinceAug 2026
Languages
Ukrainian, Russian, English
Automated n8n system that classifies support tickets, monitors SLA with 3-level escalation, and provides AI analytics — replacing manual triage in Gmail.
Built the pipeline: Gmail Trigger → AI classification (Chain of Thought) → Google Sheets → Slack notify. SLA Watcher checks every 5 min, escalates through 3 levels. Added a conversational AI agent for on-demand analytics reports.
Results: first-response time cut to under 1 minute, zero LLM cost (Groq/Llama), 11 tickets classified automatically.
Stack: n8n, Groq API, Google Sheets, Slack API, AI Agent + Tool Calling
My Portfolio
FAQ
Will you need access to my systems?
Yes, I'll need read access to your call recordings and write access to wherever you want QA results logged (spreadsheet, Slack, etc.). I'll walk you through exactly what to share before we start.
What if I need changes after delivery?
Each package includes a set number of revisions (see Pricing), and I'm open to ongoing support if you need adjustments later.
How long does this actually take?
Delivery time depends on the package you choose — see Pricing for exact timelines.
Is my data safe?
Yes — I only use data you provide directly for building the system. Call recordings and transcripts are never stored or shared outside your own systems.
