I will build an ai powered support ticket routing system with n8n

M
maria_rimmi
M
maria_rimmi
Lyalko Maria
build an ai powered support ticket routing system with n8n
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build an ai powered support ticket routing system with n8n
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build an ai powered support ticket routing system with n8nbuild an ai powered support ticket routing system with n8nbuild an ai powered support ticket routing system with n8nbuild an ai powered support ticket routing system with n8n

About this gig

This is a personal/training project built during my AI Automation program. Data and scenarios shown are sample/test data, not from a paying client.


Tired of your support team manually sorting tickets while SLA deadlines slip through the cracks?

I build end-to-end AI ticket routing systems using n8n that automatically:

  • Classify incoming tickets by category, priority, and owner using AI (Chain-of-Thought reasoning)
  • Monitor SLA deadlines and trigger Slack/email escalation before they're breached
  • Generate quantitative analytics (category, priority, sentiment, breach rate distributions)
  • Run qualitative root-cause analysis on recurring issues
  • Provide a conversational AI agent that can query your support data on demand

Built with n8n, Groq/Llama or OpenAI/Claude, Google Sheets or your CRM of choice. Fully documented, with error handling so it doesn't break when an API hiccups.

Perfect for e-commerce, SaaS, or service businesses drowning in support tickets.

  • AI engine

    • GPT
    • Llama
    • Claude

  • Programming language

    • JavaScript

Get to know Lyalko Maria

Lyalko Maria

AI Automation Engineer: n8n Workflows, CRM, Chatbot Integration

  • FromUkraine
  • Member sinceAug 2026

  • Languages

    Ukrainian, Russian, English
Automated n8n system that classifies support tickets, monitors SLA with 3-level escalation, and provides AI analytics — replacing manual triage in Gmail. Built the pipeline: Gmail Trigger → AI classification (Chain of Thought) → Google Sheets → Slack notify. SLA Watcher checks every 5 min, escalates through 3 levels. Added a conversational AI agent for on-demand analytics reports. Results: first-response time cut to under 1 minute, zero LLM cost (Groq/Llama), 11 tickets classified automatically. Stack: n8n, Groq API, Google Sheets, Slack API, AI Agent + Tool Calling

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