I will assist the customer in spanish
Virtual Assistant in Spanish for Administrative Support and Data Entry
About this Gig
Hello everyone,
I offer my services as a virtual assistant and customer service representative in Spanish. For non-conversational tasks, I can handle data entry in English. I have over 5 years of experience in customer service and over 4 years as an administrative assistant and virtual assistant. I have worked in both chat and phone support, with a preference for chat. The number of hours included in the packages can be spread out over different days.
My available hours are mornings, afternoons, and evenings (Colombia time). I am proficient in digital platforms such as: Google Calendar, Google Sheets, Excel, Slack, Notion, SAP, CRM, social media, email, LMS, Visual Studio Code, GitHub, and Vercel. I have set up accounts on online stores such as Shopify, WooCommerce, Etsy, Printify, Dropi, etc.
I have also worked in info-product sales, marketing, copywriting, Hotmart, and related fields. I am familiar with platforms such as Amazon and WordPress. I use Claude every day for a personal project and only use AI to streamline repetitive tasks. I am writing this description without AI.
Language:
Spanish
Timezone:
UTC daytime
My Portfolio
Other Customer Service Services I Offer
FAQ
1. What are your working hours?
I provide coverage Monday to Saturday. Response times depend on your package: 24h (Basic), 12h (Standard), or 6h (Premium).
2. What do I need to get started?
Just give me collaborator or agent access to your email, WhatsApp Business, or social media accounts. I never ask for main passwords.
3. Can you reply in my brand's tone and voice?
Yes! Just share your brand guidelines or a few examples of how you communicate and I'll match your style perfectly.
4. What if I receive more messages than my package includes?
No problem — we can arrange additional hours at the same rate without interrupting the service.
5. Can you handle complaints or difficult customers?
Yes, I handle complaints, refund requests, and difficult situations professionally and calmly, always protecting your brand reputation.
6. Do you work on weekends?
Saturday is included in all packages. Sunday coverage is available in the Premium package only.
7. Will I receive any reports?
Standard and Premium clients receive a weekly report with response times, ticket volume, and common issues detected.
8. Can I cancel anytime?
Yes, there are no long-term commitments. You can adjust or cancel your package at any time.
