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I will be your native german and english customer service representative
About this Gig
Hi, I'm Marius, a native German speaker based in Tbilisi, Georgia. I currently provide customer service support for an established Swiss company.
My specialty isn't just answering tickets. I handle multiskill queues (chat, email, phone), night-shift and weekend coverage most agencies struggle to staff, plus second-level support: escalated, complex cases that go beyond a script.
What I bring:
- Native German for all support levels, working English for day-to-day communication
- Real night-shift and weekend experience
- Second-level escalation handling, not just scripted replies
- Multiskill: chat, email, and phone in the same shift
- Calm, professional tone under pressure
- Reliable end-of-shift reporting
If your DACH customers are getting generic, non-native support, or your team can't cover nights and weekends, let's fix that.
Message me before ordering so I can scope the right package for your ticket volume and tools.
Service type:
Non-technical support
Language:
English
•
German
Timezone:
24/7
Support software:
Zendesk
FAQ
Q: Do you have experience with helpdesk tools like Zendesk?
A: Yes, I currently work with Zendesk and can quickly adapt to other platforms like Freshdesk, Gorgias, or Intercom if needed.
Q: Can you cover night shifts or weekends?
A: Yes, this is one of my specialties. I currently handle night-shift queues for an established client. Night-shift and weekend coverage is available as an add-on, just let me know your hours before ordering.
Q: What languages do you support?
A: Native German for all support levels, including complex or emotional cases. I also communicate well in English for day-to-day coordination and straightforward customer inquiries. For complex English-language escalations, let's confirm scope before ordering.
Q: What's the difference between your service and a standard virtual assistant?
A: I'm not a generalist VA. I specialize in second-level support, meaning I handle escalated, complex, or emotionally charged tickets that go beyond a script, not just basic inbox management.
