I will be your customer success and account manager for client onboarding

Want your clients to feel looked after from day one? I'm Marjorie, a customer success and account management professional with 12 years of customer-facing experience. Most recently I was an Account Manager for an offshore staffing company, where I was the main point of contact for clients and handled onboarding, contracts, offboarding and new client acquisition.

What I can do for you:

• Onboard new clients with welcome emails, setup checklists and follow-ups
• Be the friendly main point of contact for your clients by email, chat or calls
• Run regular check-ins to keep clients happy and spot problems early
• Keep client records and notes updated in your CRM (HubSpot, Salesforce)
• Handle offboarding professionally and collect feedback
• Send you a clear summary of every account after each session

I also led and coached support teams for 3 years as a BPO operations manager, so I know how to keep service consistent.

Based in the Philippines, available for US, UK, Canada or Australia hours. Fluent in English and Filipino.

Please message me before ordering so we can agree on your goals, hours and tools.