I will build a customer journey map

I'm a Product Director with 10+ years building products and shaping customer experience across B2B, B2C, fintech, ecommerce, and digital media. I currently lead product strategy at a tier-one technology vendor, and I take on a small number of journey mapping projects on the side.

Most journey maps you'll see on Fiverr are pretty diagrams. Mine are strategic deliverables the same kind I'd put in front of an SVP or board. They're built to find the friction that's actually costing you customers, conversions, or revenue, not to decorate a slide.

What you get:

• A visually polished journey map covering the full customer lifecycle
• Persona-driven analysis based on your real users, not generic placeholders
• Pain points, emotional states, and moments of truth clearly identified
• Channel and touchpoint mapping (digital, physical, support, social whatever applies)
• Prioritised, actionable recommendations tied to commercial impact
• Source files so your team can keep iterating

I work across industries SaaS, ecommerce, fintech, mobile apps, marketplaces, media, retail, hospitality, regulated sectors. If your customers go on a journey, I can map it.