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English
$
USD
I will be your community dm manager discord, telegram, instagram, facebook
Marvellousshin
About this gig
Are your direct messages piling up while potential sales and engagement opportunities slip through the cracks? I offer professional, reliable, and multi-platform Direct Message (DM) & Community Management services tailored for brands, creators, influencers, and online businesses across Discord, Telegram, Instagram, and Facebook.
I handle customer inquiries, foster active community engagement, manage leads, handle spam/moderation, and convert casual conversations into loyal customersallowing you to focus on growing your business.
Key Responsibilities & Capabilities:
- Real-Time Customer Support: Fast response times to inquiries, FAQs, order statuses, and general questions.
- Lead Generation & Sales Closing: Warm outreach, product recommendations, link sharing, and objection handling in DMs.
- Community Engagement & Moderation: Welcoming new members, answering group questions, keeping discussions active, and moderating toxic or spam messages (especially on Discord & Telegram).
- Escalation Management: Flagging critical support tickets or high-value inquiries directly to your core team.
- Daily/Weekly Reporting: Brief summaries of frequent customer questions, issues, and conversation outcomes.
Get to know Marvellousshin
Marvellousshin
Executive Virtual Assistant ,Admin Support , Email and Calendar Management
- FromNigeria
- Member sinceJun 2026
- Avg. response time2 hours
- Last delivery2 months
Languages
English
Hi, I’m Marvellous an Executive Virtual Assistant helping entrepreneurs, executives, and coaches optimize operations and reclaim valuable time.
I specialize in high-level support:
• Email & Calendar Management (Inbox Zero, scheduling, travel)
• Business Operations & Streamlining
• Social Media & DM Management
• Data Entry, Research, & Document Prep
Committed to accuracy and clear communication, I’m here to keep your business running smoothly.
Let’s connect to reach your goals!
My Portfolio
FAQ
Which platforms do you support?
Discord, Telegram, Instagram, and Facebook.
Should I contact you before ordering?
Yes. Please message me first so we can confirm your requirements and ensure the project complies with platform policies.
Can you handle sales closing directly in the DMs?
Yes I can guide prospects through product questions, share direct purchase/booking links, answer objections, and help move warm leads down your sales funnel.
Will I need to share my main account login credentials with you?
Not necessarily! For Facebook and Instagram, access can be managed safely via Meta Business Suite without sharing main login passwords. For Discord and Telegram, moderator/admin roles or manager access can be granted directly withi
How do you learn my brand’s voice and standard responses?
Before starting, I conduct an onboarding session where you provide your brand guidelines, existing FAQs, product details, and tone preferences (formal, casual, friendly, etc.). I will also create a Canned Response / Macro Guide for your a
How do you handle complex or technical questions you don't know the answer to?
I create a custom Escalation Protocol with you. If a complex issue arises, I acknowledge the customer politely, inform them their query is being reviewed by a senior specialist, and immediately pass the ticket/message
