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Fiverr Pro
English
$
USD
I will help ecommerce brands build lasting customer loyalty thru clear communications
About this Gig
Is your inbox full of customer emails, refund requests, and order questions? I help e-commerce sellers turn those into happy, loyal customers.
With 7+ years in customer experience and compliance, I handle complex inquiries with care and speed, consistently keeping CSAT at 97% or higher with fast resolution times.
What I can do for you:
Answer customer emails and support tickets in your brands voice
Handle order issues: tracking, returns, refunds, and cancellations
Support customers across Shopify, Amazon, and TikTok listings
Check inventory and update product offers and promotions
Build reply templates and send weekly reports on ticket volume and CSAT
Tools I use: Zendesk, Slack, Amazon Seller Central, Shopify (or any CRMs you prefer)
Why work with me:
I follow instructions closely
I communicate clearly and keep you updated
I deliver on time
Pick a package above, or message me first so we can match the right plan to your store. Lets build customer loyalty together!
Industry:
Business
•
Fashion
Platform:
Shopify
Language:
English
FAQ
Which platforms and tools do you work with?
I work with Shopify, Amazon Seller Central, and TikTok listings, and I use Zendesk and Slack daily. If you use a different helpdesk, message me first and I’ll tell you if I can support it.
What counts as one ticket?
One ticket is one customer conversation about one issue, from the first message to resolution. Follow-up replies in the same conversation don’t count as new tickets.
Can you handle refunds and payment issues?
Yes, in the Standard and Premium packages. I follow your refund and return policy and only act within the access and limits you give me. For anything outside your policy, I’ll check with you first.
How fast do you reply to customers?
I aim to keep first responses quick and resolutions fast, which is how I’ve kept CSAT at 97%+. I’m based in the Philippines (UTC+8), so tell me your customers’ time zone and we’ll agree on coverage hours.
How do you keep my brand voice?
Send me your past replies, tone guidelines, or policies. I’ll match your style and can build reply templates so every answer sounds consistent.
How do we get started?
Choose a package or send me a message with your platform, ticket volume, and what you need. I’ll confirm the details, you give me access, and I’ll start on the delivery date.
What if I need more than 150 tickets?
Message me before ordering and I’ll send you a custom offer based on your volume.
Is my store and customer data safe?
Yes. I come from a compliance background, so I treat customer and store information as confidential. I only use the access needed for the job, and I follow your data and privacy rules.
