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Fiverr Pro
English
$
USD
I will help you improve customer retention and reduce churn
Maryann
Level 2
About this gig
Are you losing customers after they sign up or make a purchase?
I help SaaS, ecommerce, subscription, and service-based businesses improve customer retention, reduce churn, and build stronger long-term customer relationships.
As a Customer Success and Customer Retention Specialist, I can help you identify retention gaps and create practical processes to keep customers engaged throughout their lifecycle.
My customer retention services can include:
Customer retention strategy
Churn-risk identification
Customer follow-ups and re-engagement
Customer lifecycle management
Customer onboarding improvements
Product adoption support
Customer feedback collection
At-risk customer outreach
Renewal and retention follow-ups
Customer satisfaction improvement
CRM customer tracking and updates
Customer experience optimization
My goal is to help you create a more proactive customer experience that keeps customers engaged, supported, and more likely to continue doing business with you.
Send me a message today.
Get to know Maryann
Maryann
Customer Success and Customer Support
Level 2
- FromNigeria
- Member sinceApr 2022
- Avg. response time1 hour
- Last delivery2 days
Languages
English
I help Ecommerce business and remote teams deliver real-time support that keeps customers loyal and revenue flowing.
For the past 4 years, I’ve handled everything from chat/email queues and order issues to Klarna disputes, warranty claims, and pre-sale questions, while keeping communication clear, and on-brand. I work independently, respond quickly, and take full ownership so your team can focus on growth.
What I’m great at:
Customer Care that feels human: Empathetic, solution-first replies that de-escalate tense moments and turn unhappy users into fans.
Let’s connect today.
My Portfolio
FAQ
What types of businesses do you work with?
I work with SaaS, ecommerce, subscription, technology, B2B, and service-based businesses that want to improve customer retention and customer experience.
Can you help reduce customer churn?
I can identify potential churn risks, review customer journey gaps, improve follow-up processes, and create proactive retention and re-engagement strategies. Actual churn reduction depends on your product, customers, pricing, service quality, and other business factors.
