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English
$
USD
I will rewrite your complaint, dispute or difficult business email
Resume, CV e Business Email Writer
Hi, I'm Massimo!
30 years between corporate negotiation and entrepreneurship — Vodafone, Goodyear, TIM, then 10 years running my own business. Clients, suppliers, institutions. Every kind of difficul...
About this Gig
Some emails can cost you a client, a deal, or a relationship. One wrong tone changes everything.
When a situation involves a complaint, a billing dispute, a sensitive HR issue or a difficult client the way you write matters as much as what you write.
I've spent 30 years handling exactly these situations: corporate negotiations, debt recovery, supplier disputes, institutional communication. I know what works under pressure, and what backfires.
Your message will be rewritten with:
- clear and factual positioning
- a confident and controlled tone
- logical structure and readability
- a professional closing focused on resolution
This is not a generic template. Each email is rewritten according to your specific situation.
Not sure if your case fits? Send me a short description before ordering.
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Language:
English
•
Italian
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
FAQ
Do you provide legal advice?
No. I do not provide legal advice or legal representation. My role is to help you communicate clearly and professionally, especially in sensitive situations where tone and structure can prevent escalation before legal action becomes necessary.
What information do you need from me?
Please share the original email or message, a short explanation of the situation, and the outcome you want to achieve. No formal preparation is required — a simple description is enough. You may also include key facts or documents. Contract or invoice review is available as an extra.
Can you write a very aggressive email?
I focus on firm and controlled communication rather than aggressive language. In most disputes, overly aggressive emails weaken credibility and make resolution harder. My goal is to help you sound confident, clear and professionally assertive.
What if the other party replies again?
Many situations require follow-up communication. If the conversation continues, you can request an additional response or follow-up message to maintain consistency and control in the exchange.
Do you offer urgent delivery?
Yes. The Basic package includes 1-day delivery. For faster turnaround on Standard or Premium orders, please select the 24h delivery extra. If your case is extremely urgent, message me before ordering to confirm availability.
Can you help with complaint or dispute emails?
Yes. Many clients contact me when they need to write a complaint email, respond to a billing dispute, or address a difficult situation with a company or client. The message is structured to remain professional, clear and firm while increasing the chances of a constructive resolution.
Can you rewrite an email I already wrote?
Yes. If you already drafted an email, I can rewrite and restructure it to improve clarity, tone and effectiveness, while keeping your original intent and objective. This is often the fastest way to transform a message that feels unclear or too emotional into a professional communication.
