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English
$
USD
I will manage your airbnb customer service and guest communication
Airbnb And Vacation Rental Listing Expert
Hi! I’m Max Taylor, an Airbnb and vacation rental specialist. I help hosts set up and optimize listings on Airbnb, Smoobu, and Lodgify to boost bookings and revenue. I provide SEO-optimized titles, de...
About this Gig
Are you an Airbnb host struggling to keep up with guest messages 24/7?
Slow response times ruin your search ranking, cost you Superhost status, and lead to lost bookings. Let a professional handle your customer service so you can sit back and enjoy true passive income.
I am an experienced short-term rental virtual assistant. I will provide fast, polite, and professional communication for your guests from booking to checkout.
What I will do for you:
- Fast Inquiry Responses: Reply to booking requests within minutes to boost your visibility.
- Check-In & Check-Out Logistics: Send timely instructions, door codes, and house rules.
- In-Stay Support: Answer questions regarding Wi-Fi, property guidelines, and local recommendations.
- Review Management: Write professional guest reviews and tactfully reply to feedback.
- Issue Escalation: Notify you immediately if a physical property emergency arises.
Why choose me?
- Professional, polite, and brand-consistent communication.
- Reliable, detail-oriented, and focused on maintaining 5-star ratings.
- Available for long-term partnerships and scalable property growth.
Note: Please message me before placing an order to confirm your property location.
Purpose:
Business
Work model:
Project-based
My Portfolio
FAQ
Do you physically go to the property or manage maintenance?
No. I provide 100% remote virtual customer service and guest messaging. If a guest reports a physical issue (like a broken pipe or lock), I will immediately escalate the issue and notify you or your local maintenance team.
What hours are you available to reply to guests?
I monitor messages throughout my working hours to maintain a high response rate. Please message me before ordering so we can align your property's time zone with my active hours for seamless coverage.
How do I give you access to my Airbnb account safely?
You do not need to share your main password. You can easily add me as a "Co-Host" or "Teams" member via the Airbnb platform using my email address. This gives me permission to message guests safely.
Can you manage properties listed on platforms other than Airbnb?
Yes! I can manage messages on VRBO, Booking.com, or through channel managers like Guesty or Hospitable. Please reach out first to discuss your specific software setup.
What happens if a guest is angry or demands a refund?
I handle all difficult guests with extreme professionalism and de-escalate the situation. However, I will never issue refunds or change booking dates without getting your explicit approval first.
