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Fiverr Pro
English
$
USD
I will write shopify faq page and customer service templates
About this Gig
Hi there! I am an E-commerce Operations & Customer Support Specialist dedicated to helping Shopify and dropshipping store owners streamline their business.
I specialize in creating high-converting product listings, organizing messy supplier spreadsheets, and writing empathetic, professional customer service macros (FAQ templates) that save your team hours of manual work.
My goal is simple: to protect your store's reputation, lower your refund rates, and deliver fast, flawless support assets so you can focus on scaling your brand.
Why work with me?
- 100% accurate, policy-aligned deliveries
- Express 12-hour turnaround options
- Deep understanding of standard e-commerce ecosystems (Shopify, Amazon, AliExpress)
Let's collaborate to take the stress out of your daily store operations!
Language:
English
Content type:
Bio/About us
•
FAQs
•
Contact us
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
FAQ
What platforms are these support macros compatible with?
They are fully compatible with any helpdesk platform you use on your Shopify store, including Gorgias, Zendesk, Reamaze, Tidio, Freshdesk, or Shopify Inbox. You can easily copy and paste them directly into your saved replies or canned responses section.
Will the FAQs be optimized for SEO?
Yes, absolutely! For the Standard and Premium packages, I conduct keyword research to identify the exact phrases your customers search for regarding shipping, returns, and orders. I naturally integrate these terms to help your help center rank on Google.
Can you adapt the tone to match my brand’s voice?
Definitely. Whether your brand voice is formal and professional, friendly and empathetic, or young and energetic, I customize the phrasing. Please share your website link or brand guidelines when you place the order.
What types of customer support scenarios do the macros cover?
They cover all major e-commerce scenarios, including order tracking updates, delayed shipping, damaged items, refund requests, incorrect items sent, cancellation requests, and discount code issues.
Do you upload the text directly to my Shopify store?
I deliver the final FAQs and macros in a clean, perfectly formatted Google Doc or Word document, allowing you to easily review and copy them.
