I will review and improve your customer experience

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I speak English, Urdu, Hindi

Bookkeeping and Excel Specialist

I’m an ACCA part-qualified accounting and finance professional with practical experience in accounts payable, accounts receivable, bank reconciliations, invoice processing and financial reporting. I h...
About this Gig

Great customer experiences are built through clear communication, thoughtful support, and understanding what customers actually need.

I have professional experience in customer experience, quality assurance, customer support, dispute resolution, and process improvement. I can help you review your current customer experience, identify areas that may be causing frustration, and suggest practical ways to improve the customer journey.

I can also assist with customer-facing support, including email, live chat, social media replies, and other customer service tasks depending on your requirements.

I can help with:

  • Customer experience and journey reviews
  • Customer support and communication
  • Identifying customer pain points
  • Reviewing service quality
  • Email, chat and social media support
  • Process improvement recommendations
  • Customer issue and dispute handling
  • Clear summary reports and recommendations

Every business is different, so Im happy to understand your current situation and tailor my support to what you actually need.

Feel free to message me before ordering if youd like to discuss your requirements.

Social media platform:

Instagram

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LinkedIn

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TikTok

Service type:

Technical support

Language:

English

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Urdu

Timezone:

24/7

Support software:

Zoho Desk

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Zendesk

Knowledge base software:

Document 360

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Zoho