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English
$
USD
I will write clear help center articles and technical explainers
Publishing Editor, Writer and Documentation Specialist
Professional writer, editor and documentation specialist with nearly a decade of experience working with publishing clients. I have written and ghostwritten books, articles, manuals, runbooks, knowled...
About this Gig
Hi there!
My name is David McLemore, and I write clear, customer-friendly technical content for software, SaaS, help centers, and support teams.
I have 30+ years of technical experience, including 15+ years in remote IT support, so I understand how users get confused, where explanations break down, and how to turn messy product or troubleshooting information into something readable and useful.
Earlier in my career, I wrote knowledge base and how-to documentation for McAfee/Trellix support environments, so I am comfortable creating practical technical content that helps users solve real problems.
This gig is a good fit if you need help center articles, knowledge base content, technical explainers, user guides, FAQs, troubleshooting articles, onboarding docs, or software/SaaS support content.
I can explain your product, process, feature, or technical topic in plain English without making it sound robotic, generic, or overloaded with jargon.
References and citations are included where appropriate. I can work from your notes, product pages, screenshots, internal docs, rough drafts, or support tickets.
Regards,
David McLemore
Document type:
User & training manuals
•
Documentation
Industry:
Software
Language:
English
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
My Portfolio
FAQ
What kind of technical content can you write?
I can write help center articles, knowledge base content, technical explainers, FAQs, troubleshooting guides, onboarding docs, and customer-facing software/SaaS support content.
Do you need access to our product or software?
Not always. I can work from notes, screenshots, support tickets, product pages, rough drafts, or internal docs. If live access is needed, we can discuss it before ordering.
Do you include references or citations?
Yes, where appropriate. I can include hyperlinks in the content and/or a source list at the bottom, depending on your preferred format.
What do you need from me to start?
Please send the topic, target reader, word count, product details, screenshots or notes, preferred tone, and any sources or examples you want me to use.
