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Fiverr Pro
English
$
USD
I will manage zendesk tickets and provide 24 7 customer support
About this Gig
Are you drowning in "Zendesk tickets"?
I will manage your customer support inbox professionally and reduce your response time.
I am an experienced Zendesk agent with expertise in:
- Ticket management & customer replies
- Macros, Triggers, Automations setup
- Views, Filters & SLA management
- Tagging, merging & ticket cleanup
- Weekly performance reports
I handle 50-400 tickets per day with 99% accuracy and polite, branded replies. Fast response + clear communication guaranteed.
Why hire me?
1. Zendesk certified workflow
2. Quick turnaround - even same-day delivery available
3. Data privacy & confidentiality respected
- Message me before ordering to discuss your ticket volume. Let me take support off your plate so you can focus on growth!
Service type:
Other
Language:
English
•
Urdu
Timezone:
UTC nighttime
Support software:
Zendesk
Knowledge base software:
Confluence
•
Freshdesk
•
Zoho
FAQ
Do you have Zendesk experience with macros and triggers?
Yes! I have hands-on experience with Zendesk macros, triggers, automations, views and filters. I can setup new macros for your team or manage existing workflows to save your time. Tell me your requirements before order.
What information do you need from me to start work?
I need: 1) Zendesk login/agent access 2) Your brand voice/tone for replies 3) Common ticket types + macros list 4) SLA requirements if any. Don’t worry, I’ll send you a checklist after you order.
Can you work on my timezone and provide daily reports?
Yes, I work in UTC NIGHTTIME, which covers US/UK night hours. I can provide daily/weekly Zendesk ticket reports in Excel/PDF format, including solved tickets, response times, and customer satisfaction data.
Which tools do you know?
Zendesk, Freshdesk, Gorgias
What is your response time?
Within 1 Hour
