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Fiverr Pro
English
$
USD
I will write your saas knowledge base and help center
Building high impact Help Centers and AI Chatbots that turn users into experts
With over 7 years in the startup ecosystem and a background in linguistics, I bridge the gap between complex product features and intuitive user journeys.
I ensure your customers find the right answe...
About this Gig
Transform your customer support into a self-service engine.
A high-quality Help Center is key to reducing churn and scaling your SaaS without constantly increasing head-count. I build user-friendly documentation that empowers customers to find answers independently.
I specialize in Intercom, Zendesk, and Freshdesk, but I can adapt to any help desk solution.
What I bring to your project:
- User-Centric Writing: I translate complex features into clear, step-by-step guides that speak directly to your users.
- Visual Support: I create custom GIFs and screenshots to provide a visual roadmap for every process.
- Strategic Architecture: Ill structure your collections so users find what they need in seconds.
- Search Optimization: Every article includes a keyword-rich description to help content surface in search engines and AI bots.
- Automation Setup: I configure support workflows and chatbots to handle FAQs automatically, notifying your team only when a human touch is required.
Please contact me before ordering so we can discuss your specific needs and find the best package for you.
My Portfolio
FAQ
Do you offer hourly consulting or work by the hour?
Yes, I do! While my packages cover specific project scopes, I am available for hourly work if you need ongoing maintenance, ad-hoc article updates, or custom workflow consulting.
Which help desk platforms do you work with?
I am a specialist in Intercom and Gorgias, but I am also fully proficient in Zendesk, Help Scout, Salesforce, Zoho Desk, and Freshdesk.
What do I need to provide to get started?
I generally require access to your help desk platform and a demo or staging account for your product so I can capture accurate screenshots and GIFs.
Can you work with Notion or other documentation tools?
Yes, I can set up and organize knowledge bases in Notion, ClickUp, and Confluence, as needed.
Do you handle the information architecture?
Yes, I can organize your articles into logical collections and categories to ensure your help center is easy for users to navigate.
Can you set up my help center from scratch?
Absolutely. I handle everything from the initial planning and Information Architecture to the final article uploads and branding.
Do you provide the GIFs and screenshots for the articles?
Yes, I capture custom high-resolution screenshots and GIFs directly from your product to ensure the guides are easy to follow.
