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$
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I will set up freshdesk or zendesk ticketing, automations and slas
Zoho CRM and Zoho Desk automation specialist
help service and e-commerce businesses stop losing leads and support tickets. I set up Zoho CRM and Zoho Desk, build the automations that handle follow-up for you, and connect your website and tools s...
About this Gig
Support tickets piling up, landing with the wrong person, or sitting unanswered until a customer complains?
I'll set up Freshdesk or Zendesk so tickets get sorted, assigned and answered on time, without your team chasing them by hand.
What I'll set up for you:
- Freshdesk or Zendesk setup from scratch
- Support email and channel connection
- Ticket fields, forms, groups and views
- Auto-assignment and routing rules
- SLA policies with escalation alerts
- Canned responses, macros and auto-replies
- Help center and knowledge base
- Reports on response and resolution times
Already using it? I can fix:
- Tickets going to the wrong agent or group
- Automations that dont fire
- SLA alerts that never trigger, or trigger too often
- A messy setup your team avoids using
Why work with me:
- Help desk automation specialist with an engineering background
- Every rule tested with real tickets before handover
- A video walkthrough for your support team
Message me with whats going wrong and I'll tell you how Id fix it.
Software:
Zendesk
Industry:
E-Commerce
•
Engineering
•
Gaming
My Portfolio
FAQ
Do you work with Freshdesk and Zendesk?
Yes. Tell me which one you use, and I’ll set it up around how your team actually works.
Can you fix my existing setup?
Yes. I’ll review your current rules and fix or rebuild only what’s broken.
What do you need to start?
Admin access, your support email, and a short note on how tickets should be split between your team.
