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I will remotely fix your offline cctv camera, dvr or nvr
CCTV Expert, Remote Troubleshooting and Camera Offline Fix Specialist
Hi, I’m Himel – a CCTV expert with 10+ years of experience in CCTV remote troubleshooting, DVR/NVR setup, and camera offline fix. I support Hikvision, Dahua, Uniview, CP Plus & ONVIF systems, plus bio...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
Is your CCTV camera showing offline, not recording, or your DVR/NVR not connecting?
I'll fix it remotely fast, secure, and hassle-free.
With 10+ years of hands-on experience supporting high-security surveillance systems
(including work on classified infrastructure projects), I specialize in:
Fixing offline/disconnected CCTV cameras
DVR/NVR setup, configuration & troubleshooting
Supporting Hikvision, Dahua, Uniview, CP Plus & ONVIF systems
Mobile app connection issues (Hik-Connect, DMSS, etc.)
Network/IP configuration for cameras
Recording & playback issues
How it works:
1. Message me your issue + brand/model of your system
2. I connect remotely via AnyDesk/TeamViewer
3. I diagnose and fix the issue live, while you watch
I offer secure remote sessions and clear communication in Bengali, Hindi & English.
Client satisfaction is my top priority let's get your system back online today!
Installation method:
Wired
•
Wireless
•
Hybrid
Power source:
Battery
•
Hardwired
Data storage:
On-Premises
•
Hybrid
Accessibility:
Mobile App
•
Desktop
My Portfolio
FAQ
Do you need remote access to my computer/DVR?
Yes, I use AnyDesk or TeamViewer to securely connect remotely and fix the issue directly. You can uninstall the software after the session if you prefer.
Which CCTV brands do you support?
I support Hikvision, Dahua, Uniview, CP Plus, and most ONVIF-compatible brands. If you have a different brand, please message me before ordering.
My camera shows offline on the mobile app but works fine locally — can you fix this?
Yes, this is usually a network, port forwarding, or DDNS issue. I can resolve this during a remote session.
What information do you need before we start?
The brand and model of your DVR/NVR, a description of the issue (how many cameras are offline, since when), and the ability to install remote access software.
What if the problem turns out to be a hardware failure (camera/cable/PSU)?
I'll first diagnose at the software/configuration level. If it's a hardware fault, I'll clearly explain what needs to be replaced (hardware replacement is not part of this service).
How long does a typical fix take?
Common issues (one camera offline, app configuration) usually take 30-60 minutes. Complex network issues may take longer, which I'll discuss with you beforehand.
Do you offer support after the order is complete?
Yes, I provide 7 days of free follow-up support after delivery in case the same issue occurs again.
Can you also set up a brand-new CCTV system, not just fix an existing one?
Yes, I have a separate gig for full system setup. You can order that, or it can be included in the Premium package of this gig.
Is my data/footage safe during the remote session?
Absolutely. I use secure, encrypted remote tools and only work on necessary system settings — I never copy or access your files or footage.
What time zone/hours are you available?
I work in Bangladesh time zone, but I'm flexible in coordinating with clients across different time zones — feel free to message me to arrange a convenient time before ordering.
