I will be your chinese virtual assistant for sourcing or customer support

About Tom

• Master's degree in Chinese-English Translation & Interpretation
• 11-year working experience (Admin Assistant, Customer Support Agent, Ecommerce Store Manager, Translator, Interpreter, Website Designer)

Capabilities

• Mandarin Chinese (native, standard accent that sounds professional)
• English (proficient in writing and speaking)
• Proficiency in using softwares including MS Office Suite, Adobe Sets which enable to handle various technical issues easily
• Problem Solver
• Passion for help others

Services

• Sourcing factories, manufacturers, software developers, partners on 1688, Taobao, Made-in-China, ect
• Customer Support (Social Media, Email, Live Chat, Phone)
• E-commerce Store Operation & Management
• Fulfilment via AliExpress, Shopify, Douyin, Little Red Book
• Progress tracking
• Dropshipping assistance

Strengths

• Delivering professional and effiecient cross-cultural communication
• Offering reliable customer service
• Creating positive customer experiences
• Building brand reputation
• Growing customer base