I will audit your support ticket routing with ai

M
miked59
M
miked59
Michael D
audit your support ticket routing with ai
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audit your support ticket routing with ai

About this gig

I help support teams find where ticket tagging and routing can be improved before building automation.


Send an anonymized CSV/export from Zendesk, Intercom, Freshdesk, Gorgias, Zoho Desk, Help Scout, or any ticketing system.


I will review the sample, identify common intents/categories, run an offline AI-assisted triage audit when the data supports it, and deliver practical recommendations: where routing is working, where it fails, which tags/intents are missing, and what automation is safe to test next.


This is not a chatbot setup gig. It is a focused diagnostic step for teams that want cleaner support operations and better data before investing in full automation.

  • Model expertise

    • Custom model development
    • Generative AI
    • Predicitive analyatics

  • Industry

    • Data analytics

  • Programming language

    • JavaScript
    • Python
    • PyTorch

  • Language

    • English
    • Hebrew

  • Technical expertise

    • Machine learning (Supervised, Unsupervised, Reinforcement)
    • Natural language processing (NLP)
    • Algorithm development and optimization
    • Feature engineering and data processing

Get to know Michael D

Michael D

AI Architect

  • FromIsrael
  • Member sinceJul 2026

  • Languages

    English
I am an AI Architect and Hands-On Builder with over a decade of experience turning cutting-edge research into real-world products. My expertise spans Deep Learning, Generative AI, and Full-Stack Development. I thrive in zero-to-one environments, having built production-grade AI systems from concept to scale.

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