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English
$
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Our agency will provide call center services, customer support, customer service
Cold Calling and Email Marketing Services for the USA and Canada
Our purpose is to bring "parity" and reduce the gap between large organizations and small companies with the help of our cold calling and email marketing services. || Everything we do, we believe in c...
Vetted by Fiverr Pro
Agency Y was selected by the Fiverr Pro team for their expertise.
Vetted for
Lead Generation
Sales
Virtual Assistant
About this Gig
Vetted Pro
Your business is a story. We make sure the customer service chapter is a bestseller.
Premium Call Center Services, Customer Support & Customer Service for businesses of all sizes. Whether you need inbound call handling, live chat assistance, email support, or virtual assistant services, we've got you covered. Working hours: 9:00 a.m. 5:00 p.m. EST
What we Offer
- Inbound and Outbound Call Handling
- Customer Support
- Email Support
- Live Chat Support
- Appointment Setting
- Order Processing
- Complaint Resolution
Why Choose Us?
- Professional & Reliable: Clear communication, fast response times, and a friendly demeanor
- Experienced: 10+ years of experience in customer service and call center operations
- Fully Customizable: We adapt to your specific needs, scripts, and processes
- We treat your brand like our own: Our agents are trained in emotional intelligence and active listening, turning frustrated callers into loyal brand advocates
Platforms We Are Fluent In:
- CRM & Helpdesks: Zendesk, Freshdesk, Gorgias, HubSpot, etc...
- E-commerce: Shopify, WooCommerce, Amazon Seller Central, etc...
- Communication: Slack, Zoom, Google Workspace, RingCentral, etc...
Please contact us before placing an order.
Purpose:
Business
Clients We’ve worked with
500apps
Software Development
I wrote a telemarketing script for them.
Mar 2021-Mar 2021
NEWL
Transportation Services
We were making cold calls for Newell's Express & Warehousing, a logistics company that offers end-to-end logistics and transportation services in the US and Canada.
Feb 2021-Dec 2021
Portfolio
FAQ
What are your exact working hours, and are weekends included?
We operate strictly Monday through Friday, from 9:00 AM to 5:00 PM Eastern Standard Time (EST). We do not work weekends or U.S. federal holidays unless previously arranged. For weekend coverage or overtime, please send us a message for a custom quote, I'm happy to accommodate with advance notice!
Do I need to provide a phone number, or will you supply one?
We can work with either setup. If you already have a business number, we can simply forward your inbound calls to us during our shift. Alternatively, we can set up a temporary virtual/US/Canadian-based number for your campaign. We'll decide the best approach during our onboarding chat.
What hardware and facility infrastructure are currently deployed in your call center?
- Core i5–i10 desktops/laptops (tailored to role requirements) - CCTV-monitored, air-conditioned workspace - Enterprise-grade security servers for full customer data protection
What type of internet connection do you operate on?
We operate on a high-speed fiber connection. Our latest speed test shows a download speed of approximately 892 Mbps, an upload speed of approximately 893 Mbps, which ensures crystal-clear call quality with no delays.
Do you have backup power?
Yes, we have an uninterruptible power supply (UPS) and a backup generator to keep our call center fully operational during any power outages.
Reviews
1 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
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M 
moderni
Repeat Client
United States
I appreciate the feedback and the willingness to adjust and improve through the process. Will keep using them.
$200-$400
Price
9 days
Duration
M 
Seller's Response
Helpful?
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
M moderni
Repeat Client
United States
I appreciate the feedback and the willingness to adjust and improve through the process. Will keep using them.
$200-$400
Price
9 days
Duration
M Seller's Response
Helpful?
