Our agency will provide call center services, customer support, customer service

Name: provide call center services, customer support, customer service
Brand: Fiverr
Availability: InStock
Rating: 5 (1 reviews)

Agency Y

Vetted Pro

5.0

North Macedonia

English

1,500 orders completed

Cold Calling and Email Marketing Services for the USA and Canada

Our purpose is to create "parity" and reduce the gap between large organizations and small companies with the help of our Email Marketing and Cold Calling Services. || Everything we do, we believe in ...

Vetted by Fiverr Pro

Agency Y was selected by the Fiverr Pro team for their expertise.

Vetted for

Lead Generation
Sales
Virtual Assistant

About this Gig

Vetted Pro

Your business is a story. We make sure the customer service chapter is a bestseller.

Premium Call Center Services, Customer Support & Customer Service for businesses of all sizes. Whether you need inbound call handling, live chat assistance, email support, or virtual assistant services, we've got you covered. Working hours: 9:00 a.m. 5:00 p.m. EST

What we Offer

Inbound and Outbound Call Handling
Customer Support
Email Support
Live Chat Support
Appointment Setting
Order Processing
Complaint Resolution

Why Choose Us?

Professional & Reliable: Clear communication, fast response times, and a friendly demeanor
Experienced: 10+ years of experience in customer service and call center operations
Fully Customizable: We adapt to your specific needs, scripts, and processes
We treat your brand like our own: Our agents are trained in emotional intelligence and active listening, turning frustrated callers into loyal brand advocates

Platforms We Are Fluent In:

CRM & Helpdesks: Zendesk, Freshdesk, Gorgias, HubSpot, etc...
E-commerce: Shopify, WooCommerce, Amazon Seller Central, etc...
Communication: Slack, Zoom, Google Workspace, RingCentral, etc...

Please contact us before placing an order.

provide call center services, customer support, customer service

Full Screen

Purpose:

Business

Work model:

Project-based

•

Daily

•

Weekly assistance

+1 more

Clients We’ve worked with

500apps

Software Development

I wrote a telemarketing script for them.

Mar 2021-Mar 2021

NEWL

Transportation Services

We were making cold calls for Newell's Express & Warehousing, a logistics company that offers end-to-end logistics and transportation services in the US and Canada.

Feb 2021-Dec 2021

Portfolio

FAQ

What are your exact working hours, and are weekends included?

We operate strictly Monday through Friday, from 9:00 AM to 5:00 PM Eastern Standard Time (EST). We do not work weekends or U.S. federal holidays unless previously arranged. For weekend coverage or overtime, please send us a message for a custom quote, I'm happy to accommodate with advance notice!

Do I need to provide a phone number, or will you supply one?

We can work with either setup. If you already have a business number, we can simply forward your inbound calls to us during our shift. Alternatively, we can set up a temporary virtual/US/Canadian-based number for your campaign. We'll decide the best approach during our onboarding chat.

What hardware and facility infrastructure are currently deployed in your call center?

- Core i5–i10 desktops/laptops (tailored to role requirements) - CCTV-monitored, air-conditioned workspace - Enterprise-grade security servers for full customer data protection

What type of internet connection do you operate on?

We operate on a high-speed fiber connection. Our latest speed test shows a download speed of approximately 892 Mbps, an upload speed of approximately 893 Mbps, which ensures crystal-clear call quality with no delays.

Do you have backup power?

Yes, we have an uninterruptible power supply (UPS) and a backup generator to keep our call center fully operational during any power outages.

Reviews

1 reviews for this Gig
5.0

		(1)
		(0)
		(0)
		(0)
		(0)

Rating Breakdown

Seller communication level
5
Quality of delivery
5
Value of delivery
5

Most relevant

moderni

United States

Ongoing collaboration

2 months ago

I appreciate the feedback and the willingness to adjust and improve through the process. Will keep using them.

$200-$400

Price

9 days

Duration

Seller's Response

Helpful?

Yes