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I will customize microsoft dynamics 365 CRM and customer service
Minam Khan
Level 1
About this gig
I customize and extend Microsoft Dynamics 365 CRM and Customer Service to match how your team actually works not the out-of-box defaults.
For Dew Wealth Management, I built an IT Support Assistant integrated with Microsoft Teams and Monday.com via API, handling ticket routing and status updates automatically.
What I deliver: Dynamics 365 CRM/Customer Service or Contact Center configuration, custom entities and forms, business rules and workflows, Power Automate integrations, Dataverse schema design, and Teams/Power Platform connections.
If you're dealing with a CRM that doesn't match your sales or support process, or need custom automation layered on top of Dynamics 365, send me your current setup and what's not working I'll tell you honestly what it'll take to fix.
Get to know Minam Khan
Minam Khan
Microsoft Copilot Studio and Power Platform AI Automation Consultant
Level 1
- FromPakistan
- Member sinceFeb 2023
- Avg. response time1 hour
- Last delivery3 months
Languages
Urdu, English
I turn Microsoft Copilot Studio, Power Platform, and Dynamics 365 into agents and workflows that actually cut manual work.
For Flotek Group, I built Flora Copilot — 40% faster response times. For EmpreSomos Central America, a multilingual Copilot with a 5-star review. Plus delivered builds for Aviza (Belgium), McCraw Law Group, and Dew Wealth Management.
4+ years across Copilot Studio, Power Automate, Power Apps, Dynamics 365, and Azure AI. Microsoft-certified. Level 1 Freelancer, 4.8 Rating.
Need a Microsoft-stack specialist who ships and documents — let's talk.
Among my clients
Ardent Credit Union
Flotek Group Limited
EmpreSomos Central America
My Portfolio
Other Software Development Services I Offer
FAQ
Do you need admin access to our Dynamics 365 environment?
Typically a sandbox/dev environment with System Customizer or System Administrator role, so changes are tested before production.
Can you integrate Dynamics 365 with Teams or third-party tools?
Yes — delivered integrations connecting Dynamics 365 to Teams and external systems like Monday.com via API.
What if our CRM is already partially built?
Send me an overview of the current setup and I'll scope the specific gaps rather than starting over.
Do you provide documentation after delivery?
Yes, a handover document covering what was built/changed and how to maintain it is included.
How do revisions work?
Revision counts follow the selected package; larger scope changes are agreed on separately before starting.
