I will customize microsoft dynamics 365 CRM and customer service

Minam Khan

Pakistan

I speak Urdu, English

37 orders completed

Microsoft Power Platform and Copilot Studio Consultant AI Automation

I’m a Microsoft Power Platform Consultant and Level 2 Freelancer with 4+ years of experience building automation and AI solutions using Power Automate, Microsoft Copilot Studio, and Dynamics 365. I he...
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About this Gig

As an experienced freelancer specializing in Microsoft Dynamics 365, I offer expert customization for Dynamics CRM, Contact Center, and Customer Service. My skills focus on configuring AI-powered business solutions to help you adapt and innovate with intelligent CRM and ERP applications.


With extensive experience in Microsoft Dynamics 365, I provide a range of services, including:


  • Customer Service Support
  • CRM Management
  • Contact Center Configuration
  • Omnichannel Engagement
  • Skill-Based Routing
  • Integrations
  • AI Agent Implementations
  • IVR Integrations
  • Connector Development
  • Automation
  • Chat Channel Configurations
  • Voice Channel Configurations
  • Agent Management
  • Agent Translations


I connect your teams, processes, and data across your organization to create exceptional customer experiences and enhance operational agility. Committed to high-quality work and client satisfaction, I deliver results within agreed timelines.


Order now to shape the future of your business with Microsoft Dynamics 365 and boost your customer satisfaction!

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customize microsoft dynamics 365 CRM and customer service
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customize microsoft dynamics 365 CRM and customer service
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customize microsoft dynamics 365 CRM and customer servicecustomize microsoft dynamics 365 CRM and customer servicecustomize microsoft dynamics 365 CRM and customer service

Software:

Microsoft Dynamics

Industry:

Business services & consulting

•

Financial services

+1 more
Clients I’ve worked with
EmpreSomos Central America

EmpreSomos Central America

Deployed an AI-powered bilingual course discovery assistant for the EmpreSomos platform using Microsoft Copilot Studio. The solution enables users to find relevant MOOC courses through conversational search in Spanish and English. Integrated Bing Search and Power Automate to deliver structured course recommendations through an intuitive, accessible interface aligned with the organizat

Feb 2025-May 2026

Flotek Group Limited

Flotek Group Limited

Developed and stabilized the Flora Copilot using Microsoft Copilot Studio to support network field teams with broadband availability insights. Integrated Microsoft Teams and Zen API to deliver structured pricing and availability data, restored the Copilot environment, and implemented SMS notifications to improve operational efficiency.

Aug 2024-Sep 2024

My Portfolio

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